All posts by bhargavi.seshadri

Future of Customer Experience with Machine Learning

When Mark Zuckerberg unleashed his 2016’s yearly challenge of building a simply AI bot called Jarvis in Facebook, the whole world gaped in fascination that their sci-fi fantasies are finally here. Inspired by the movie…

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Omnichannel Insurance Solutions

Customer Experience has become the cornerstone of busines’s success stories and improving those metrics by consistent customer engagement is of paramount importance. Thanks to the visibility of omnichannelling in mainstream markets, enterprises are able to…

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Integrated ITOM- Extending your ITSM services into ITOM

The rapid growth of DevOps in the last decade changed the landscape of the entire project development to be more collaborate and spontaneous. This has now resulted in the rise of integrated services that blurs…

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Building Individualized User Experiences with Self-Service Data Discovery

The new age big data analytics, with the popularity of self-service tools in the market, attempts to let anybody, especially business decision makers, to prepare, process and produce highly refined results from data in a…

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Explore Intelligence-led Testing at NSTC 2017

The lights are set, the stage is ready and the curtains are about to part and unveil Europe’s biggest annual tech gathering, National Software Testing Conference (NSTC) 2017. Set-up in Kensington, London and produced by…

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6 Steps to fulfil your ServiceNow® Maturity Model

My experiments with Super Mario adventures once led to successfully skipping one of the stages to what I thought was a straight route to the princess. Minutes later I realized that I cannot do anything…

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Aspire’s Relationship with Temenos Turns 1

The year is 2017 and even the ultra-conservative corners of the banking industry have moved from exploring the answers for ‘when’ to ‘how’ in digitization. The banking industry is already getting in sync with the…

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Successful Infrastructure Management is now spelled I-T-O-M

Imagine taking up the job of CIO in a medium-sized software development company whose survival depends on the well-being of their interconnected systems. The organization is in this crucial juncture where a small team of…

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All roads lead to ServiceNow Knowledge17

Ahoy! It is this time every year, the ultimate carnival of digital disruption where new ideas, stories, processes and products are unleashed with enormous vigour. ServiceNow®’s Knowledge conferences facilitates a spotlight for experts and enthusiasts…

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Combating Retail Testing Challenges with DCqaf

The growing digitization of the retail world is pushing boundaries of ecommerce worldwide and the market is estimated to grow at $224 million in US by 2019. Contrary to popular belief, this increased e-retailing rate…

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Have you mastered the Customer Interaction Lifecycle?

“In God we trust, all others bring data”                                                      …

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Reducing Risk in Financial Services with Intelligent Modelling

The previous decade saw one of the biggest economic meltdowns in the world’s history and as a result financial and related services plunged the deepest in the market. After 8 years, the industry is now…

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