Infrastructure

Cloud Agility – The What? and The Why?

Anyone in the IT industry can relate to the term ‘agility’ one way or the other. But, what is ‘Cloud Agility’? According to Bernard Golden from CIO.com, Cloud Agility means rapid provisioning of computer resources…

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Desktop as a Service: Deploy and get working!

System admin Richard walks into the office one fine morning to learn that 10 people have joined on the same day. Instead of hurrying to allot them desktops and fretting over arranging them systems, Richard…

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User Interface to customize Inbound Email Actions in ServiceNow

Are you keeping up the newest releases and developments in ServiceNow ITSM tool? The reality of IT is looking into the future which always creates engagements and that is where our job is live. ServiceNow…

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How to Integrate ServiceNow and Solarwinds NPM?

What is it? Well, intros don’t have to be long, nor do they have to be hard. But they do have to exist. Let’s take a look on how to integrate ServiceNow with Solarwinds NPM.…

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ServiceNow in Service Desk Management

Service Desk: The single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes. The primary functions of the Service Desk are incident control,…

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End-User Support Automation – How to effectively manage CAPEX and reduce OPEX? – Part 1

Today, Enterprise CIOs are influenced by trends like BYOD (Bring Your Own Device), Mobile Device Management, SMAC, Network as a Service and Cloud. While they are interested in understanding and adapting certain trends, the real…

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Creating a BYOD policy : 9 best practices to follow

  Gartner predicts by 2017, half of employers will require employees to supply their own device for work.  Walk into nearly any organization and more likely than not, employees will be carrying their own devices…

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Application Transactions Monitoring – Why Nagios is a good competitor?

“IT organizations must understand the risks associated with their mission critical applications, from knowing the systems that production applications depend on to seeing the performance of new applications as they roll out” –Gartner. For any…

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IT Service Desk Consolidation – Not an option anymore

“Yankee Group has found that majority of IT problems are caused by human error. As a consequence, Gartner estimates that most IT departments spend upwards of 80% of their time trying to resolve problems rather…

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Service oriented “IT Help Desk 1.0” – Put the legacy behind you

Innovations in process and technology enable organization to understand the importance of help desk operations and take it to the next level. Be it for a highly secured banking environment or SMB start-up, IT help…

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