Infrastructure

IT Service Desk Consolidation – Not an option anymore

“Yankee Group has found that majority of IT problems are caused by human error. As a consequence, Gartner estimates that most IT departments spend upwards of 80% of their time trying to resolve problems rather…

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Service oriented “IT Help Desk 1.0” – Put the legacy behind you

Innovations in process and technology enable organization to understand the importance of help desk operations and take it to the next level. Be it for a highly secured banking environment or SMB start-up, IT help…

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