BPO

Platform Approach for BPOs

“As per PwC-CII survey, about 34% of IT users are planning to avail platform BPO services for benefits like operational efficiency and process standardization ensuring better quality”  BPO industry has gone through multiple phases from…

Read more

Why Multi-Tenancy makes sense for BPO Applications?

Many would know that multi-tenancy is an architectural pattern where a single installation of the software can serve multiple tenants. The term multi-tenancy has been used widely in the space of SaaS and in fact…

Read more