customer engagement

Omnichannel Insurance Solutions

Customer Experience has become the cornerstone of busines’s success stories and improving those metrics by consistent customer engagement is of paramount importance. Thanks to the visibility of omnichannelling in mainstream markets, enterprises are able to…

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Customer 360 View for Retention, Rewards and Advocacy in Banking

The Global financial crisis has left an indelible impression on a customer’s attitude towards the banking industry. Over the years, customer attrition has become a major concern for banks and it only gets serious because…

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Digitizing legacy POS for omni-channel integration

Say the word ‘POS’ and nine times out of ten, it will bring to mind the image of a clunky payment processing system mounted on a dedicated checkout counter. True, since its advent in 1974,…

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Why is CONSUMER Analytics not working for you? [Podcast]

We have two speakers, Jayakanthan Chidambaram, Practice Head for Analytics and Adarsh Nellika, Principal Solution Consultant – Analytics Practice discussing at length about Consumer life cycle analytics Challenges in implementing a consumer analytics solution and…

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Boost your Organization’s Performance Using Customer Analytics

Customer Analytics focusses on the improvement of an Organization’s overall business development and its results serve as an effective measure for comparing performance and growth. Customers are the fuel for running an organization. Understanding them…

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