Enterprises are always on the lookout for quick growth and great customer experience on a nominal budget. Any service promising this trifecta is a boon to businesses. So, an opportunity to cut up to 30%…
ServiceNow has now taken the flight from Orlando to Paris for its new version release. If you are looking forward to upgrade from its earlier versions, ServiceNow has provided with upgrade kits along with Paris release…
In case you are new to the ServiceNow community, you should know that ServiceNow rolls out their major releases twice a year – generally in March and September. They also provide their support services for…
The world of IT Service Management (ITSM) has come a long way. Back when IT infrastructure management was an unorganized function in an organization, disgruntled teams were operating in silos with inferior service quality and…
The rapid growth of DevOps in the last decade changed the landscape of the entire project development to be more collaborative and spontaneous. This has now resulted in the rise of integrated services that blurs…
“Empowered customers are on the move: 40% of consumers have a high willingness and ability to shift spend, with an additional 25% building that mindset.” Forrester. There was a time when having an innovative product…
Ahoy! It is this time every year, the ultimate carnival of digital disruption where new ideas, stories, processes and products are unleashed with enormous vigour. ServiceNow®’s Knowledge conferences facilitates a spotlight for experts and enthusiasts…
Service Desk: The single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes. The primary functions of the Service Desk are incident control,…
