ITSM

6 Steps to achieve 360 degree experience with Service Portal

The world of IT Service Management (ITSM) has come a long way. Back when IT infrastructure management was an unorganized function in an organization, disgruntled teams were operating in silos with inferior service quality and…

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Integrated ITOM- Extending your ITSM services into ITOM

The rapid growth of DevOps in the last decade changed the landscape of the entire project development to be more collaborative and spontaneous. This has now resulted in the rise of integrated services that blurs…

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Top Customer Service Management Trends 2017

“Empowered customers are on the move: 40% of consumers have a high willingness and ability to shift spend, with an additional 25% building that mindset.” Forrester. There was a time when having an innovative product…

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All roads lead to ServiceNow Knowledge17

Ahoy! It is this time every year, the ultimate carnival of digital disruption where new ideas, stories, processes and products are unleashed with enormous vigour. ServiceNow®’s Knowledge conferences facilitates a spotlight for experts and enthusiasts…

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ServiceNow in Service Desk Management

Service Desk: The single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes. The primary functions of the Service Desk are incident control,…

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