All posts by Sriram Sundaresan

Salesforce Integration with ServiceNow: 6 Customer Service Benefits You Won’t Miss

A New Horizon: Welcoming Salesforce-ServiceNow Integration Customer-centricity is central to all modern enterprises that aim to lead the market. Customers expect exceptional services in all touchpoints and organizations strive to meet and exceed their expectations.…

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Seamless ServiceNow Upgrade: Expert Tips for San Diego to Utah shift

ServiceNow, a leading cloud-based platform, has been helping businesses streamline their IT operations and service management processes for years. As the platform evolves, upgrading to the latest version becomes crucial to take advantage of new…

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Things to Consider While Upgrading to ServiceNow Utah from Tokyo

ServiceNow Utah is the most recent version in the software updates with a long history of upgrades that reflect the changing industry.  The ServiceNow platform encompasses all areas within an organization and encourages best practices…

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Making the Most Out of Nearness – Why Nearshoring will Give You a Competitive Edge

Distance has always been a major factor that decided the level of engagement between any two business entities since time immemorial. In the olden days when communication was limited and prone to disruptions, businesses had…

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Optimizing customer contact centers for staff shortage crises – The ServiceNow Way!

Maintaining efficient customer contact centers is essential for success, whatever the business may be. However, what happens when your organization faces a sudden staff shortage, yet the influx of customer requests keeps growing? It is…

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Here’s how ServiceNow is Revolutionizing Customer Contact Centers

The world of customer service has undergone a major transformation in recent years, with new technologies and tools emerging to help businesses better serve their customers. One such tool that has emerged as a game-changer…

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How can organizations leverage ServiceNow’s AI to improve loan servicing for customers?

As a critical function in banks, loan servicing involves managing and maintaining loans after the officer approves the loan and the customer gets the loan amount. In the banks that have good loan servicing process,…

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How to Transform CX for Banks with ServiceNow AI Chatbots

In today’s digital world, customers expect to be able to access their bank accounts and perform transactions quickly and easily without any hassle. With the increasing popularity of online and mobile banking, banks are under…

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5 Ways ServiceNow’s AI can Improve CX for Banks

Banks must incorporate broad-level thinking while choosing their digital technology stack for customer experience. A survey conducted in 2022 by ServiceNow found that speed became the No.1 factor in good service (69%, up from 51%…

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4 Ways Insurers can Improve CX with ServiceNow FSO

If you want to differentiate yourself from your competitors in this day and age, then you should be focusing on customer experience regardless of the industry. Insurers are not immune to the fickle customer expectations…

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7 Key Factors to Consider Before Modernizing your Legacy Application

Introduction The most obvious obstacle for modernizing legacy applications as part of cloud native development services is the inability of an organization to provide the foundational elements such as infrastructure and frameworks for continuous delivery…

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13 Trending Cloud PaaS Alternatives to Popular Licensed Components

Introduction On premise applications have been the norm till the last decade wherein public cloud services were still emerging and there were concerns on Data security and high availability particularly among sectors like Banking and…

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