Gamification is not a new concept. Its been part of our daily life for most part of our Adulthood. For example, Frequent flyer mails, hotel rewards are all engagement programs which use gamification concepts. The…
As digital technologies are creating exciting opportunities for financial institutions to position themselves for the future, the winners will be the ones who can succeed to deliver exceptional customer experiences. According to a JD Power…
Back in the day, applications related to the financial domain were handled by Expert Systems, a domain of AI. An expert system is developed by capturing the Human Expert’s knowledge into a set of programming…
UK’s biggest lenders’ missed deadlines surfaced around the open banking rules. Are banks stalling the inevitable future of Open Banking? In a statement to pymnts.com, a spokesperson for HSBC said the FI remained “committed to…
For years, the European Union was struggling to standardize and improve the efficiency of their payment system especially because of their different accounting standards. With digitization, the need for a single payment system was beginning…
The Global financial crisis has left an indelible impression on a customer’s attitude towards the banking industry. Over the years, customer attrition has become a major concern for banks and it only gets serious because…
Digital transformation of a country or region is marked by the dynamic psychograph of the populace in tandem with the growing digital innovations. UAE, among the many other global leaders is on the fast-track to…
