Why is this bank application taking this long to respond? Why is this transaction taking so long? When will the application stop crashing? Well, these and many other million questions will come to your customer’s…
The tale of the rise of digital banking is a long narrated one and banks have understood the importance of the same. This has led to the challenger banking revolution and their unsurmountable rise is…
The relationship of banks with their customers is based on the services and timely responses offered, ease of performing banking tasks, etc. Before banks get into providing sophisticated services to their customers, it is crucial…
The Payment Services Directive 2 (PSD2) which came into effect in January 2021, was launched to increase competition and innovation within the European banking industry in order to improve the banking experience for the end-customer.…
In recent times, financial institutions across the world have been looking to upgrade their aging legacy payments systems to enable faster payments processing, data-rich transactions, and real-time settlement. Let us take a deep look at…
Traditional banks are the worst hit ones in the banking industry after the origin of neo banks and challenger banks amidst the pandemic. The most important reason behind this downfall is that customer expectations are…
Are we biased on silo-based financial models? Not entirely, but given the advancements in the financial sector, the legacy-based siloed architecture is not exactly a cake walk for bankers and credit unions during these fast-paced…
The introduction of Artificial Intelligence to humankind has made our lifestyle a lot different for the past few years. From self-driving cars to treating patients in the healthcare industries, AI has proven that it can…
Gen Z or Zoomers are the set of customers that many industry experts and businesses are focusing on since they are often “most educated”, “empathetic”, and “politically aware”. In fact, they want businesses to modify…
In the last couple of years, the banking industry has seen more and more banking customers beginning to rely on digital banking tools. This phenomenon is mainly because digital banking makes it convenient for people…
Unlike in history, the term ‘legacy’ does not sound good or holds much value when it comes to relying on legacy systems in banking or any industry for that matter. When legacy or conventional methods…
In the Internet era, the evolution of banks has inexorably moved from the traditional banking value chain to the transformative “Anytime, Anywhere” business model. Personalization has become the inevitable force for banks to attract the…
