Introduction In a groundbreaking move, Oracle recently unveiled its latest offering: generative AI-powered capabilities within Oracle Fusion Cloud Human Capital Management (HCM). Backed by the Oracle Cloud Infrastructure generative AI service, these innovative capabilities are…
Abstract: In today’s dynamic business environment, managing user onboarding, offboarding, and application permissions can be a complex and time-consuming task, particularly in large enterprises where personnel changes and shifting responsibilities are frequent. However, with the…
In today’s customer-centric business landscape, delivering exceptional customer service and efficient incident management are paramount. The integration of Contact Center with Cisco Webex ServiceNow brings together powerful communication and collaboration capabilities with comprehensive service management…
In today’s fast-paced business environment, mobility solutions are becoming increasingly vital. They offer enhanced productivity, streamlined operations, and improved customer experiences. By providing remote work capabilities, real-time data access, efficient communication, and seamless collaboration, mobility…
Maintaining efficient customer contact centers is essential for success, whatever the business may be. However, what happens when your organization faces a sudden staff shortage, yet the influx of customer requests keeps growing? It is…
The world of customer service has undergone a major transformation in recent years, with new technologies and tools emerging to help businesses better serve their customers. One such tool that has emerged as a game-changer…
Digital transformation in finance management is imperative now more than ever. It has become abundantly clear that while the primary role of CFOs remains the same, the strategic context and timeframe have added new parameters…
As a critical function in banks, loan servicing involves managing and maintaining loans after the officer approves the loan and the customer gets the loan amount. In the banks that have good loan servicing process,…
In today’s digital world, customers expect to be able to access their bank accounts and perform transactions quickly and easily without any hassle. With the increasing popularity of online and mobile banking, banks are under…
Banks must incorporate broad-level thinking while choosing their digital technology stack for customer experience. A survey conducted in 2022 by ServiceNow found that speed became the No.1 factor in good service (69%, up from 51%…
Oracle E-Business Suite (EBS) is a comprehensive suite of business applications offering a broad range of enterprise functionalities. EBS is a popular enterprise resource planning (ERP) solution used by businesses of all sizes. It provides…
Organizations are spending more than ever on software and IT to support their businesses. Software Asset Management is one of the most challenging aspects of IT and is projected to take up nearly 20% of…
