In today’s customer-centric business landscape, delivering exceptional customer service and efficient incident management are paramount. The integration of Contact Center with Cisco Webex ServiceNow brings together powerful communication and collaboration capabilities with comprehensive service management…
Maintaining efficient customer contact centers is essential for success, whatever the business may be. However, what happens when your organization faces a sudden staff shortage, yet the influx of customer requests keeps growing? It is…
The world of customer service has undergone a major transformation in recent years, with new technologies and tools emerging to help businesses better serve their customers. One such tool that has emerged as a game-changer…
As a critical function in banks, loan servicing involves managing and maintaining loans after the officer approves the loan and the customer gets the loan amount. In the banks that have good loan servicing process,…
In today’s digital world, customers expect to be able to access their bank accounts and perform transactions quickly and easily without any hassle. With the increasing popularity of online and mobile banking, banks are under…
Banks must incorporate broad-level thinking while choosing their digital technology stack for customer experience. A survey conducted in 2022 by ServiceNow found that speed became the No.1 factor in good service (69%, up from 51%…
Organizations are spending more than ever on software and IT to support their businesses. Software Asset Management is one of the most challenging aspects of IT and is projected to take up nearly 20% of…
If you want to differentiate yourself from your competitors in this day and age, then you should be focusing on customer experience regardless of the industry. Insurers are not immune to the fickle customer expectations…
That the ServiceNow platform transforms businesses is well-established. It gives enterprises greater visibility into all operations with its powerful ITSM, HRSM and CSM capabilities among others, combined with AI-driven insights and performance analytics. Setting up…
While enterprises are on a quest to upgrade their IT landscape with new technologies, it is important to also deploy a robust gatekeeper to authorize every change made to the IT system to ensure there…
Field service agents are a crucial part of your customer service strategy, but they’re often left to their own devices and are unable to adequately support the customer. ServiceNow’s field service management combined with ServiceNow…
Are software costs burning a hole in your management budget? Having trouble with license compliance audits? ServiceNow license optimization is your best choice of action. It is a quick and easy way to curb overriding…
