Infrastructure

End-User Support Automation – How to effectively manage CAPEX and reduce OPEX? – Part 1

Today, Enterprise CIOs are influenced by trends like BYOD (Bring Your Own Device), Mobile Device Management, SMAC, Network as a Service and Cloud. While they are interested in understanding and adapting certain trends, the real…

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Creating a BYOD policy : 9 best practices to follow

  Gartner predicts by 2017, half of employers will require employees to supply their own device for work.  Walk into nearly any organization and more likely than not, employees will be carrying their own devices…

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Application Transactions Monitoring – Why Nagios is a good competitor?

“IT organizations must understand the risks associated with their mission critical applications, from knowing the systems that production applications depend on to seeing the performance of new applications as they roll out” –Gartner. For any…

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IT Service Desk Consolidation – Not an option anymore

“Yankee Group has found that majority of IT problems are caused by human error. As a consequence, Gartner estimates that most IT departments spend upwards of 80% of their time trying to resolve problems rather…

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Service oriented “IT Help Desk 1.0” – Put the legacy behind you

Innovations in process and technology enable organization to understand the importance of help desk operations and take it to the next level. Be it for a highly secured banking environment or SMB start-up, IT help…

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