Are you keeping up the newest releases and developments in ServiceNow ITSM tool? The reality of IT is looking into the future which always creates engagements and that is where our job is live. ServiceNow gives a platform for many customizations and developments over ITSM.
Instead of writing inbound email actions, I decided to build a user interface for inbound email actions with conditions to filter who sent the mail, receiver of the mail, body of the mail, subject and other conditions parameters. It also contains the fields that maps directly with the target table to which we are creating ticket based on condition.
Like Transform maps in ServiceNow, we can create a similar functionality with inbound email actions to have fields which maps directly with the task table fields and we can define a template for each condition.
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Latest posts by Jeeva Xavier (see all)
- User Interface to customize Inbound Email Actions in ServiceNow - October 27, 2014