Top Customer Service Management Trends 2017

“Empowered customers are on the move: 40% of consumers have a high willingness and ability to shift spend, with an additional 25% building that mindset.” Forrester. There was a time when having an innovative product…

Read more

Customer Experience for Insurers – The underlying opportunities

A superior customer experience can always be associated with a successful company. It’s no wonder that many business leader’s share the view that a best-in-class customer experience helps a company grow faster and more profitably.…

Read more

A Blueprint for Continuous Delivery

Continuous Delivery/Deployment has become indispensable for companies that plan to introduce new features to their customers quickly and regularly. Continuous Delivery model of software development helps companies do smaller but frequent code pushes to production…

Read more

Test Automation – Key Enabler for Digital Transformation

In the days of yore, businesses were set up at the town center, where people gathered, and offered their products and services. That was a logical way for businesses then to reach more customers and…

Read more

Building Individualized User Experiences with Self-Service Data Discovery

The new age big data analytics, with the popularity of self-service tools in the market, attempts to let anybody, especially business decision makers, to prepare, process and produce highly refined results from data in a…

Read more

Explore Intelligence-led Testing at NSTC 2017

The lights are set, the stage is ready and the curtains are about to part and unveil Europe’s biggest annual tech gathering, National Software Testing Conference (NSTC) 2017. Set-up in Kensington, London and produced by…

Read more

Top 5 Trends in Software Product Testing

As businesses are embedded in the latest technologies because of which they strongly embrace digital transformation, the only way to stand out in the industry, is by delivering top notch quality products/software services to customers.…

Read more

How can UAE banks crack the digital banking puzzle for millennials?

It comes as no surprise to create a banking recipe around this new clientele that thrives on Buzzfeed quizzes, Tumblr GIFs, grumpy cat memes and the random video of a hedgehog getting a tummy rub.…

Read more

Ebank’s CFO reveals his Millennial Banking Game Plan

In the event of Aspire’s millennial banking campaign launch, Gerald Reidel – the CFO of Namibia’s Ebank had a few thought provoking opinions for readers from other banks. With millennials comprising of almost 40% of…

Read more

6 Steps to fulfil your ServiceNow® Maturity Model

My experiments with Super Mario adventures once led to successfully skipping one of the stages to what I thought was a straight route to the princess. Minutes later I realized that I cannot do anything…

Read more

Traditional Business Intelligence versus Advanced Analytics

What is the difference between the two? Let us imagine a quadrant. The left of the x- axis is “Questions we are asking“, and the right is “Questions we are not asking.” Similarly, the top…

Read more

Choice of Mobile Platform for Your App

By the time you finish reading this article, there is already a Smart phone being released in the market and chances are more than half of your consumers have pre booked it. So be sure…

Read more