¿La conversación compleja mediante chatbots en las entidades bancarias es el camino correcto?

Intercambios conversacionales complejos a través de un bot: ¿hemos alcanzado ese punto? En la era de Siri, Cortana y el Asistente de Google, herramientas capaces de concertar citas y realizar llamadas telefónicas personales en nombre…

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Reduzca el tiempo de comercialización hasta en un 50% gracias a los servicios gestionados con tecnología cognitiva

Vivimos en un mundo dinámico en el que la única constante es la evolución y los bancos no son ajenos a este concepto. Por ejemplo, ¿recuerda aquella época en la que teníamos que hacer malabares…

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DevSecOps – La guía para optimizar la seguridad bancaria

La transformación digital del sector bancario es un progreso muy esperado que ha abierto oportunidades para que muchas fintechs y organizaciones bancarias planteen ideas innovadoras para satisfacer las expectativas de la generación Z. Debido a…

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3 Reasons Organizations are Looking for Nearshore Destinations Amid the Pandemic

It’s been almost a year since the pandemic started and it has affected the way business is done around the globe. Organizations have been on digital transformation mode since March 2020 and this has increased…

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Análisis de tickets de servicio mediante Inteligencia Artificial: Adiós a las operaciones bancarias de TI manuales.

A lo largo de los años, los bancos se han visto y se ven enfrentados a algunos obstáculos importantes, como las amenazas a la seguridad, la falta de información sobre los clientes, la falta de…

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9 Trends That Define Customer Experience in Banking in 2021

With the invention of the Coronavirus vaccine, enterprises across industries have started to re-think the entry back to the ‘normal life.’ It is obvious that the pre-pandemic strategies would definitely not work, as the pandemic…

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Adopting the Right DevOps Strategy to Lead Your Unified Commerce Journey – Part 2

If you’ve followed our previous content on Unified Commerce, then you are aware of the iterative model of continuous innovation in the context of retail digital transformation. In part one of this blog series, we’ve…

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Temenos T24 Transact – El sistema de core bancario para bancos emergentes

Vivimos en un mundo cada vez más dinámico en el que todo es digital y en el que cada día entramos en contacto con nuevas innovaciones. Entre el aumento de la demanda de los clientes…

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Digital Wealth Management: A Smart Financial Kit for the Millennials and Gen Z’s

If there has to be an area in the banking and financial sector where digitisation was almost considered a futile attempt, it has to be wealth management. Wealth managers were always dubious about digital transformation…

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Why Oracle Cloud Infrastructure is a Viable Option When Evaluating Public Cloud Providers?

Public cloud infrastructure proved its mettle last year when the pandemic-induced lockdown hit businesses hard last year. It sustained operations by accelerating digital transformation, cutting costs, increasing business agility, and enhancing customer experience. Sky is…

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How ServiceNow DevOps revitalizes the development and change control process?

DevOps as we know is an integrated environment aimed to have an overview of the software development process. But users in every business environment face deployment related challenges such as lack of commit insights on…

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Explore the Out-of-the-Box Features of Salesforce Commerce Cloud – Part 1: Customer Service Center

What was once considered an acceptable level of enterprise-level customer service might now be termed as unforgettable or dissatisfactory. With the emergence of self-service, many top brands have realized that a live chat functionality on…

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