Growing role of AI and ML in Hyperautomation

Humans have always tried to better at things with a goal to be better today than yesterday and have an even better tomorrow. We are aware of the changes that bots are bringing in the…

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Shopping, sales, and Singles Day: major lessons from ecommerce’s big event in 2021

Make a wish at 11:11 on 11/11 for the biggest global retail event, ever! Nicknamed ‘Singles Day’, as a Valentine’s Day counter-holiday, the 11/11 sale is one of the most looked-forward-to events in China. Started by none…

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ServiceNow software reconciliation: The power behind reduced compliance-risk

The risk of compliance audit, by software publishers and vendors, leading to heavy loss of money and work disruption is omnipresent in enterprises. Organizations often struggle to identify what software they own, where they are…

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Why real-time analytics represent a wave of change in CFO reporting

Real-time analytics brings immediacy to all enterprise activities, including the identification of growth markets and products. With the most up-to-date information available, CFOs stay abreast of all that is going on in the enterprise, giving…

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What is cloud automation? A look at tools, use cases, and benefits

Cloud Automation refers to the process of replacing manual cloud operations with automation. One of the most important reasons why organizations migrate to cloud is to not just reduce operational cost but also effort, which…

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Why Are End-to-End Ecosystem Integration Necessary for Effective Data Fabrics?

At present, data has become a secret weapon to provide business value. All the growing businesses look forward to adopting data fabric architecture. Data Fabric help organizations in combining together data from internal as well…

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Why modern CFOs and their finance teams rely on predictive analytics

The need for finance resilience has taken new meaning since 2020 as the pandemic led businesses to cope with the unexpected turn to remote working and the harsh economic impact. Hence, they have been under…

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Personalizing the customer experience: Driving differentiation in retail with Salesforce + MuleSoft

The year 2021 saw enormous global upheaval and transition. From ‘personalized experiences’ to ‘hyper-personalized experiences’ – that’s what the future of the retail industry looks like. 80% of customers say the experience a brand provides…

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Why Performance Testing is a Must-have for e-commerce and Retail Applications

Pandemic-influenced market dynamics have represented a mixed bag for the e-commerce and retail industry. On the one hand, modern retailers continue to grapple with supply chain restrictions and production issues due to mandatory remote work…

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New features and bold updates: Highlights from SFCC’s latest release, version 21.10

A cohesive look, feel, and experience across channels has become an absolute necessity for retail brands. Salesforce Commerce Cloud has been on the forefront of helping brands achieve this with minimum effort and implementation time…

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Insights-driven Insurance

At present, businesses are operating in a highly competitive environment and digital interaction is becoming a norm across the world. Several new ways have been developed to share information and communicate, which has led to…

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Why You Need an Automated Ticketing Software: Top 3 Benefits

Automation is the key to make your company a cut above the competition, going beyond traditional business processes. This is especially true for customer support, a vital tenet for all enterprises to maintain seamless and…

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