Since time immemorial, it’s a well-known fact in the HR world that metrics hold the key to unlocking the true potential of people. When big data and analytics first exploded onto the scene, it played…
The progression of the financial industry increased 2 times with the introduction of neobanks. Neobanks are instant banks as they work in simple, fast, and hassle-free ways. This is a dream come true innovation, especially…
Empathy for a helpdesk ticket? No one knows the lifecycle of a ticket better than the helpdesk team but in many scenarios, tickets go through a lot of processing. To understand the ticket resolution and…
Customer experience (CX) is the new marketing battlefront in today’s ultra-competitive times. This makes it vital for businesses and enterprises to give customers more than they expected to get more than they thought possible! An…
According to a study by Cornerstone Advisors in 2019, 80% of bankers and stakeholders believe that digital transformation is the capacity to leverage digital aspects of most banking areas efficiently. From functional operations to non-functional…
The ServiceNow upgrade process moves your instance to a new ServiceNow release version. ServiceNow releases an upgrade to its instance every six months. Regularly upgrading the NOW platform helps you obtain latest features, enhanced platform…
The race for talent has never been more competitive, even as organizations try to load the “talent” in their workforce. The “talent” – employees with specialized skills and competence who ensure the organization is able…
Everything a jeweller needs to know before starting on their E-commerce journey It’s not always glitz and glam for the jewellery industry. Retailers thrive on wooing the buyer with a high touch and feel the…
Salesforce Commerce Cloud, Magento, Shopify, Woo Commerce, so many choices, so much information to process… well…here’s the low down Building your business through digital channels is more than just putting up your product listings on…
If there’s one sector that has seen an accelerated boom in the last decade, it’s retail. Today, consumers are simultaneously browsing on phones, computers, and smart TVs. They’re checking out products in your store with…
Introduction The acceleration towards digital-first experiences is causing the banking industry to go through a paradigm shift in the backend. Its traditional operating models are gradually turning into dinosaurs –being replaced by consolidated backend processes.…
Life as we know it came to a standstill because of the pandemic, and retail businesses were forced to rethink their e-commerce strategies to stay afloat in a crowded market. Add into the mix the…
