Understanding every facet of the customer is key to putting the business in a better position to fulfill their expectations. With a 360-degree customer view, products, solutions, and experiences can be driven through actionable insights.…
Digitalization in financial services has seen a positive growth curve over time. Now, traditional banks are re-thinking their strategies for an enhanced customer relationship. At the end of the day, banks aim to fulfil…
Due to the pandemic and the current work from home situation, employees are facing challenges in tracking down colleagues to help with specific tasks. The dependency on digital communication to collaborate with peers and managers…
Automation has been the X-factor behind crucial business processes for about 91% of global organizations. A recent survey suggests that 93% of companies believe automation forms the fulcrum of their digital transformation initiatives. That being…
Businesses that are data and insight-driven are ruling the roost today. Enterprise-wide initiatives such as digital transformation, crisis management, and sustainability require strategic interpretation of complex enterprise data. A recent Forrester research suggests that 41%…
Are you looking for a dynamic approach for your start-up bank to adapt to the new lockdown lifestyle? How about going digital in just 60 days? Yes, you heard that right. When we talk about…
What are the strategies a retail marketer should implement to satisfy customer expectations? A successful Retail marketer understands customer needs and focuses on usability and customer experience. Imagine Jack is your customer who wants to…
Software testing companies are pushed to the extent to devise new methods and processes to produce better software applications in the market. But why do the existing or conventional QA methods fail? The reason is…
Often, organizations fail to give attention to mobile apps unlike desktop apps and web apps. Despite most of their customers being smartphone users who prefer using mobile applications frequently, many IT companies fail to focus…
Impacting the world economy with stark implications, the COVID-19 crisis has put business resilience to the test. CIOs of businesses across industries are on fire-fighting mode, steering crisis management teams, and prioritizing digital transformation initiatives…
Much like e-commerce, walk-in customers are the fulcrum for a business to accelerate retail growth with people counting and in-store customer analytics. Most brick-and-mortar stores such as shopping malls, fashion outlets, high-value convenience stores, and…
Digital transformation is a phrase which is becoming more popular amongst people in the information technologies space. Will digital transformation programs run by organisations help them achieve competitive advantage in the industry? The answer is…