Recently, in Gartner’s 2020 “Magic Quadrant for Cloud Financial Planning and Analysis Solutions” report, Oracle had been positioned as a Leader (for the fourth year in a row) for its demonstrated ability to execute and its completeness of vision. Well, we’ve done it again, folks! At Aspire, we are happy to announce that in its “Magic Quadrant 2020 for Cloud HCM Suites for 1,000+ Employee Enterprises” report, Gartner had once again positioned Oracle right up there in the Leaders quadrant. As an Oracle Platinum PartnerAspire takes great pride in being an early adopter and entrant to providing Oracle cloud application services to our customers, especially now that it has consistently been ranked as an industry leader.  

Need for HCM Suites

An organization that employs more than 1,000 workers definitely needs a Human Capital Management (HCM) strategy to manage the vast resources at its disposal, in terms of manpower, and also to allocate and distribute time and responsibilities so as to optimize output (and keep costs in check). That, of course, is easier said than done at any scale, but it is especially true for a firm operating on such a large scale because the scope for damage in case of failure on any front is that much higher. Oracle Talent management cloud suite supports core HR services, and enables seamless payroll, talent and workforce management, which makes them application leaders in the field. 

Gartner predicts that by 2023,“60 percent of large enterprises will have invested in a major initiative to improve their manager experience by automating administration of worker-related human capital management (HCM) tasks”.

Similarly, Gartner estimates that by 2025,

“60 percent of the world’s global and large enterprises will migrate to HCM suites for administrative HR and talent management, but they will still need to find alternative solutions for at least 20 to 30 percent of their HCM requirements”.

 

HCM suites, like Oracle Workforce Management Cloud, reports data that conforms to local and international regulations, including ‘analytics and role-based dashboard capabilities’, assisted by Artificial Intelligence (AI), Natural Language Processing (NLP), amongst other advanced technologies. This not just simplifies employee-manager transactions into a self-service module but also provides mobile access to support the HCM business process. To boost the User Interface even further, Human Capital Management suites incorporate chatbots and virtual assistants that allow users to retrieve essential information and perform basic day-to-day transactions quickly without even leaving the corporate chat window, saving the firm not just time but also its most important resource – its human capital, by reducing effort and making the whole experience frictionless. 

Why UX Drives Selection Criteria

So, one is not really surprised to witness that overall user experience (UX) continues to be a leading selection criterion. With the rise in remote working scenarios, most organizations expect around the clock connectivity from their employees. Now, since obviously no individual can be expected to answer calls, emails, questions and queries 24/7, in-person conversations with HR administrators are being replaced by similar interactions with HR applications. So, as more and more such applications become the “face” or mascots of entire HR departments, the need for compelling and personalized UX has become sharply evident. 

Gartner’s Magic Quadrant financial planning software categorizes vendors into four key divisions – leaders, challengers, niche players, and visionaries, on the basis of their completeness of vision and the ability to execute it. The 2020 cloud HCM Magic Quadrant report used vendor presentations, demos and surveys to research and review the participants. For example, ADP is a Niche Player in this Magic Quadrant for its HCM suite, called ADP Workforce Now, which is primarily used by organizations with 500 or fewer employees. Compared to other HCM suits, ADP Workforce Now scored below average for HR help desk and UX. It also scored towards the bottom end for its performance management offering, and suffers from functionality gaps too. However, Gartner described Oracle Cloud HCM as a “robust and global HCM offering with no major gaps that continues to build capability, delivering enhancements across the suite over the last 12 months”. 

What Makes Oracle a Leader in HCM Cloud Services?

This year, updates to the suite include “configurable user transactions using HCM Experience Design Studio and enhanced digital assistant interactions”. Oracle also provides a collaborative community of over 55,000 members for customer support. 

With its significant customer growth in financial services and the public sector, more than 50 percent of Oracle customers deploy both Oracle Cloud HCM and Oracle Cloud ERP. Gartner estimates that more than 3,400 customers have purchased Oracle’s Global HR module as of May 2020 (more than 2,050 are estimated to be live). “For the second year, Oracle maintains its position as one of the top two vendors for both customer experience and overall product/service”, the report reiterates. 

Some of the strengths of Oracle Global Human Resources Cloud that were highlighted in the Gartner report are – customer support, business model, and innovation. 

When the COVID-19 pandemic hit us in 2020, users found a variety of Oracle resources, functionality and user groups extremely helpful to address HR technology challenges and use-case opportunities. “Customers had the ability to share best practices, templates, system configurations and use cases from other customers through Oracle webinars and training sessions”, and there is no need to take our word for it, that’s what Gartner found to be true! 

Against its 2019-20 product roadmap, Oracle managed to deliver 98 percent of the features. Although being equipped with significant resources definitely helps, Oracle has a business model that delivers ‘global scale with localized expertise’. The firm has also invested heavily in improving and expanding its mobile capabilities. For example, it now has over 200 transactions that managers and employees can complete using a mobile device, supporting its high scores for UX. 

For more information or a brief preview of Oracle HCM Cloud Strategy, head onto Aspire’s vast range of Oracle application services offerings 

Read our previous blog – Report: 2020 Gartner Magic Quadrant for Cloud Financial Planning & Analysis Solutions names Oracle as the leader

Chhavianshika Singh