ServiceNow’s latest London release, takes the ideology of efficiency to the next level, with features that resolve problems even more quickly and easily. A cloud-based AI is used in this new release to deliver elegant,…
The quality of the product plays a vital role in winning businesses and customers. In order to do so, IT firms need to have a rigorous testing of the product to ensure they deliver only…
Integration-A Key Enabler for Digital Transformation Digital transformation is shaking up the status quo in every industry today, and CIOs are feeling the pressure to reinvent their IT organizations to meet today’s 24/7 digital demands.…
Why On Premise Systems Are Fading The time has come for ERP users to move from on premise to Cloud . It is very clear that on premise systems are not designed for usability and…
In the 1990s, the first on premise ERP systems were invented and implemented. Today, the ERP landscape is far more volatile, competitive and complex. The ERP finance climate has especially faced exponential changes in the…
There’s nothing like having a sophisticated system in place to run your business. What keeps the system up and running are the tiny yet important components like infrastructure and network. A healthy system to keep…
Let’s roll back in time a little. In the early 1990s, to open an account, customers had to go to the bank’s branch and manually fill out the documents with their signature and with an…
Integrated customer onboarding has become a business imperative for incumbent banks in today’s technology driven, ‘digital first’ banking ecosystem. But the manual processes which are in place, are archaic in nature leading to a cloudy…
According to Aberdeen Group, companies with omnichannel engagement strategies enjoy an average of 9.5% year-over-year increase in annual revenue. Omnipresence is the secret mantra. But back in the early 2000s, building an omnichannel strategy was…
The idea of envisioning a digital strategy has been in place ever since the scientists of 20th century designed a basic yet fully functional computing system. But the current buzz about creating a Digital CX…
Containers are regarded as a key component in DevOps. But, what makes them such an important ingredient? How does it relate to the DevOps methodology? And, how do businesses benefit from them? I have tried…
Gone are the days where segmentation was the only method used to improve customer experience and engagement on E-commerce sites. There is something much bigger than Segmentation which is used to facilitate better customer experience…
