It is needless to say that most of our business plans were highly impacted by COVID and many organizations are still facing the adverse effects of the pandemic. Irrespective of the field or industry, many…
Introducing Analytics in banking has changed the entire perception of Banks. They are no longer just about opening a savings account or taking a loan; it has become more of a personalized experience for customers.…
Oniochalasia. The word quite simply means to ‘buy or shop as a way to relieve one’s stress’. Retail therapy is real and the era of digital commerce has made it easier for us to indulge…
With social distancing being the norm during the pandemic, retailers have come up with an innovative solution Curbside Pickup to offer their customers a safer option to collect their orders. It has seen an increase…
Operational Risk Management is one of the fundamental components of a bank’s risk management program. Developments in the last four decades, specifically globalization, complex financial products and digitalization have increased the importance of operational risk…
The fundamental aspect of every banking advancement or innovation is the extent their implementations can cater to the needs of the customers. At the end of the day, a bank is as good as its…
Managing ServiceNow Licenses has become a priority for many platform owners. Finding the reports and insights on the same is as tedious as managing the licenses itself. What if I tell you that you can…
If you ask any finance professional who is involved in account reconciliation process, you’ll understand that this is a mundane and a tedious task, spending hours matching payments and incoming transactions against your general ledger.…
The COVID-19 situation will definitely go down as one of the disasters that impacted the economy of the whole world. As the pandemic was raging in the first and second quarters of 2020, all companies…
Since time immemorial, it’s a well-known fact in the HR world that metrics hold the key to unlocking the true potential of people. When big data and analytics first exploded onto the scene, it played…
The progression of the financial industry increased 2 times with the introduction of neobanks. Neobanks are instant banks as they work in simple, fast, and hassle-free ways. This is a dream come true innovation, especially…
Empathy for a helpdesk ticket? No one knows the lifecycle of a ticket better than the helpdesk team but in many scenarios, tickets go through a lot of processing. To understand the ticket resolution and…
