Holiday season is the time to celebrate and jump around with joy! It is also the time to stop, look back and retrospect. Look back so that you can look forward and march ahead from…
AI/ML based Customer Intelligence should be at the core of banks technology strategy! New technology advances have given banks access to exponentially more data about what customers do and want. It is an amazing opportunity…
In recent times, emergence of new organizations is comparatively higher than ever before. The notable fact is that many of these organizations are being successful irrespective of the size and domain. The possible reason could…
Top Online retail giants such as Amazon, E-bay, Alibaba are trailblazers who defined digital commerce. From a pure website-based commerce more than a decade ago to mobile apps, commerce platforms customer experience has gone through…
Enterprise IT is going through a revolutionary change. To remain relevant, businesses need to embrace integration platforms that can support both current and next gen architectures. Software is eating if not gobbling the world. Peter…
We have seen in our first two blogs, Top 9 necessary optimizations for your Ecommerce Audit – Part 1, Part 2 the first and second phase of engaging customers and providing them the best experience…
Active Directory is essentially a service that enables the interconnection of a multitude of network resources. It is utilized by systems administrators to manage the different user accounts and devices internally within a specific network.…
Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…
Once during an Amazon offsite, managers had resounding suggestions that all employees should be increasing communication with each other. To their surprise, Jeff Bezos stood up and announced, “No, communication is terrible!” Known as Bezos’…
Almost every e-commerce retailer has their eyes on holiday shopping season. By filling up their online stores with the best deals and huge discounts, online retailers aim to get a portion of the cake. Throughout…
The Banking industry has always been marked by rapid, often disruptive changes. Issues such as globalization, regulations, and new competitive entries exist. This has forced them to look for new ways to increase revenue, cut…
Serverless architecture is essentially Function-as-a-service (FaaS) that can be integrated with Backend-as-a-service (BaaS) to build a whole ecosystem which is event-driven. This means there is a server doing all the heavy lifting; just that the…
