According to Aberdeen Group, companies with omnichannel engagement strategies enjoy an average of 9.5% year-over-year increase in annual revenue. Omnipresence is the secret mantra. But back in the early 2000s, building an omnichannel strategy was…
The idea of envisioning a digital strategy has been in place ever since the scientists of 20th century designed a basic yet fully functional computing system. But the current buzz about creating a Digital CX…
Containers are regarded as a key component in DevOps. But, what makes them such an important ingredient? How does it relate to the DevOps methodology? And, how do businesses benefit from them? I have tried…
Gone are the days where segmentation was the only method used to improve customer experience and engagement on E-commerce sites. There is something much bigger than Segmentation which is used to facilitate better customer experience…
Enterprise cloud computing has been gaining popularity at a faster pace than many would have predicted. Research by Bain indicates that 16% of total amount spent on Enterprise IT was on Enterprise Cloud Computing. Many…
Are we doing everything we can to avoid Risk? This is an unanswered and alarming question that resonates in our mind as our insecurity on the security of our application grows. Though the answer is…
Over the past decade, many businesses have turned to social media channels like Facebook, Instagram or Twitter to create a buzz around their product. But do a stronger social presence really impacting the sales. Research…
Every retailer’s end goal is to make their customers happy, and build a good business. This is possible only if a retailer steps inside the shoes of their customers and try to figure out what…
It’s a dream come true for every consumer now that we have VUI (voice user interface) and AI (Artificial Intelligence) based assistants helping us find whatever we need and do our tasks for us. Voice…
Quality is the key-word for gaining customer satisfaction and approval, and it is the main ingredient that has been mulled over again and again by experts in the Software Development Industry. To gain top-notch quality…
As digital technologies are creating exciting opportunities for financial institutions to position themselves for the future, the winners will be the ones who can succeed to deliver exceptional customer experiences. According to a JD Power…
There are usage analytics to measure customer engagement like sales conversion for CRM software, successful leads, heat mapping and End-Sales Funnel. There are organized methods to madness. But let us negate all this metric mumbo…
