Ever since the COVID-19 pandemic began early last year, what changes in buying habits have you noticed personally? Changing pharmacies or grocery stores from the nearby ‘walking distance’ ones to an online version that offers…
What are the strategies a retail marketer should implement to satisfy customer expectations? A successful Retail marketer understands customer needs and focuses on usability and customer experience. Imagine Jack is your customer who wants to…
A study conducted by CPG marketing agency Acosta revealed that 28 percent of online grocery shoppers in March were first time online shopping for grocery due to coronavirus concerns. The COVID-19 pandemic has changed the…
Ever wondered how an autopilot system flies a plane? How Siri or Google assistants work? or how some cars are voice activated? The ability of computers to process logic is not refutable but its ability…
Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…
This case could even beat the curious case of Benjamin Button because understanding customer behavior is by far the most difficult task for retailers. Have you ever wondered how challenging it is for the retailers…
When Mark Zuckerberg unleashed his 2016’s yearly challenge of building a simply AI bot called Jarvis in Facebook, the whole world gaped in fascination that their sci-fi fantasies are finally here. Inspired by the movie…
A superior customer experience can always be associated with a successful company. It’s no wonder that many business leader’s share the view that a best-in-class customer experience helps a company grow faster and more profitably.…
