CX Cloud

Powerful Retail CX Marketing Program – An Exceptional Guide to Meet your Customer Expectations

What are the strategies a retail marketer should implement to satisfy customer expectations? A successful Retail marketer understands customer needs and focuses on usability and customer experience. Imagine Jack is your customer who wants to…

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How Marketers can adjust to the New Consumer Preferences triggered by Coronavirus

A study conducted by CPG marketing agency Acosta revealed that 28 percent of online grocery shoppers in March were first time online shopping for grocery due to coronavirus concerns. The COVID-19 pandemic has changed the…

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Intelligent Campaigns – Orchestrate every customer interaction

Ever wondered how an autopilot system flies a plane? How Siri or Google assistants work? or how some cars are voice activated? The ability of computers to process logic is not refutable but its ability…

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Empower Customers to Design their CX

Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…

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The Curious Case of the Dynamic Customer Sentiment

This case could even beat the curious case of Benjamin Button because understanding customer behavior is by far the most difficult task for retailers. Have you ever wondered how challenging it is for the retailers…

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Future of Customer Experience with Machine Learning

When Mark Zuckerberg unleashed his 2016’s yearly challenge of building a simply AI bot called Jarvis in Facebook, the whole world gaped in fascination that their sci-fi fantasies are finally here. Inspired by the movie…

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Customer Experience for Insurers – The underlying opportunities

A superior customer experience can always be associated with a successful company. It’s no wonder that many business leader’s share the view that a best-in-class customer experience helps a company grow faster and more profitably.…

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