All posts by Raghu Raghavan

Why banks should have AI based Customer Intelligence?

AI/ML based Customer Intelligence should be at the core of banks technology strategy! New technology advances have given banks access to exponentially more data about what customers do and want. It is an amazing opportunity…

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Digital Commerce from a Software QA perspective

Top Online retail giants such as Amazon, E-bay, Alibaba are trailblazers who defined digital commerce. From a pure website-based commerce more than a decade ago to mobile apps, commerce platforms customer experience has gone through…

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Why, How & When to use iPaaS platform

Enterprise IT is going through a revolutionary change. To remain relevant, businesses need to embrace integration platforms that can support both current and next gen architectures. Software is eating if not gobbling the world. Peter…

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Empower Customers to Design their CX

Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…

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Why and how for Robotic Process Automation (RPA) in Banks!

The Banking industry has always been marked by rapid, often disruptive changes. Issues such as globalization, regulations, and new competitive entries exist. This has forced them to look for new ways to increase revenue, cut…

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The Legacy Modernization puzzle and what to do about it?

Most enterprises have a significant baggage of legacy software running in production. These are the ones which have been developed 10-15 years ago. Some of them don’t have vendor support or patch upgrades anymore and…

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Artificial Intelligence / Machine Learning based Customer Intelligence should be at the core of Retail Technology strategy!

Modern technology advances have given Retailers access to exponentially more data about what customers do and want. It is an amazing opportunity for them to use analytics to unlock the goldmine of information to cater…

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How can Banks Design Digital Journeys Through Gamification

Gamification is not a new concept. Its been part of our daily life for most part of our Adulthood. For example, Frequent flyer mails, hotel rewards are all engagement programs which use gamification concepts. The…

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The case for Automated Testing in Banks

Digitization has changed the banking technology landscape and has created a unique set of challenges. There has been a huge increase in the number of customer facing apps and services through digital channels. These digital…

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Data Integration Simplified

The priority to generate additional value from multiple data sources for organizations is rising. They are not just historical data or real-stream data but even the data which is in motion. There is a desperate…

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Why CIOs need to adopt containers?

Being part of the C- level suite in the IT space, wondering about 3-5-year technology roadmap can be daunting. Technology has become complex not simple. Legacy systems cannot be abandoned for the sake of adopting…

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