The Evolution Robotic Process Automation (RPA) has been playing a crucial role in the evolution of the modern workforce. RPA helps streamline tedious processes, thus enabling teams to maximize their potential and focus on higher-value…
Banking & Financial Services industry is going through severe disruption and transformation. There is a growing real-time threat from fintech’s who are nimble and have new age-business models. One of the key reasons for the…
More than 40% of marketers are looking at using AI for customer segmentation. AI improves targeting, personalization, and engagement. It gives banks more time to interact with consumers at the time of need. AI-driven business…
AI/ML based Customer Intelligence should be at the core of banks technology strategy! New technology advances have given banks access to exponentially more data about what customers do and want. It is an amazing opportunity…
Top Online retail giants such as Amazon, E-bay, Alibaba are trailblazers who defined digital commerce. From a pure website-based commerce more than a decade ago to mobile apps, commerce platforms customer experience has gone through…
Enterprise IT is going through a revolutionary change. To remain relevant, businesses need to embrace integration platforms that can support both current and next gen architectures. Software is eating if not gobbling the world. Peter…
Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…
The Banking industry has always been marked by rapid, often disruptive changes. Issues such as globalization, regulations, and new competitive entries exist. This has forced them to look for new ways to increase revenue, cut…
Most enterprises have a significant baggage of legacy software running in production. These are the ones which have been developed 10-15 years ago. Some of them don’t have vendor support or patch upgrades anymore and…
Modern technology advances have given Retailers access to exponentially more data about what customers do and want. It is an amazing opportunity for them to use analytics to unlock the goldmine of information to cater…
Gamification is not a new concept. Its been part of our daily life for most part of our Adulthood. For example, Frequent flyer mails, hotel rewards are all engagement programs which use gamification concepts. The…
Digitization has changed the banking technology landscape and has created a unique set of challenges. There has been a huge increase in the number of customer facing apps and services through digital channels. These digital…
