All posts by Raghu Raghavan

Allow your Customers to Design Their Digital Banking Experiences

Many banking customers feel their bank’s CX strategy doesn’t offer them a highly personalized experience. Today’s customers are digitally savvy, fearless and create their own path in their life. They are looking for engagements that…

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Solving the Legacy Modernization Puzzle

Enterprises today have significant legacy software baggage built 10-15 years ago running in production. They are not secure owing to the lack of vendor support or patch upgrades but still play a crucial role in…

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Enabling a smarter claims processing & fraud detection with RPA

Technology disruption is the new norm of the insurance industry. Ever since breaking away from the traditional BFSI umbrella, insurance providers have been hedging their bets on digital transformation. Today, they are empowered to easily…

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Transforming customer service in insurance with intelligent automation

Innovation in the insurance industry has become a key catalyst to win market share. In the past, insurance providers have been slow adopters of technology disruption. Recent studies, though, have shown that the tides are…

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Enable recession-proof operations with Robotic Process Automation (RPA)

Since the 90s, in the US alone, there have been three major recessions. The latest, which lasted from the end of 2007 to mid-2009 due to the housing bubble fiasco, even triggered a global financial…

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5-step approach for successful RPA implementation in 2020

The Evolution Robotic Process Automation (RPA) has been playing a crucial role in the evolution of the modern workforce. RPA helps streamline tedious processes, thus enabling teams to maximize their potential and focus on higher-value…

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Data lake can be foundation for AI/ML initiative for Banks

Banking & Financial Services industry is going through severe disruption and transformation. There is a growing real-time threat from fintech’s who are nimble and have new age-business models. One of the key reasons for the…

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How AI can Transform Customer Segmentation and Conversions

More than 40% of marketers are looking at using AI for customer segmentation.  AI improves targeting, personalization, and engagement. It gives banks more time to interact with consumers at the time of need. AI-driven business…

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Why banks should have AI based Customer Intelligence?

AI/ML based Customer Intelligence should be at the core of banks technology strategy! New technology advances have given banks access to exponentially more data about what customers do and want. It is an amazing opportunity…

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Digital Commerce from a Software QA perspective

Top Online retail giants such as Amazon, E-bay, Alibaba are trailblazers who defined digital commerce. From a pure website-based commerce more than a decade ago to mobile apps, commerce platforms customer experience has gone through…

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Why, When & How to use iPaaS platform

Enterprise IT is going through a revolutionary change. To remain relevant, businesses need to embrace integration platforms that can support both current and next gen architectures. Software is eating if not gobbling the world. Peter…

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Why and how for Robotic Process Automation (RPA) in Banks!

The Banking industry has always been marked by rapid, often disruptive changes. Issues such as globalization, regulations, and new competitive entries exist. This has forced them to look for new ways to increase revenue, cut…

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