Infrastructure

Containerization and DevOps- The Ingredient and The Marvel!

Containers are regarded as a key component in DevOps. But, what makes them such an important ingredient? How does it relate to the DevOps methodology? And, how do businesses benefit from them? I have tried…

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DevSecOps – The Best Practices and Business Benefits

Are we doing everything we can to avoid Risk? This is an unanswered and alarming question that resonates in our mind as our insecurity on the security of our application grows. Though the answer is…

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DevOps with Analytics, they go like bread & butter!

If there is one thing that can significantly alter the way we interact with systems, it’s DevOps based on Analytics. Though many organizations have just begun to scratch its surface to know its capabilities, people…

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6 Steps to achieve 360 degree experience with Service Portal

The world of IT Service Management (ITSM) has come a long way. Back when IT infrastructure management was an unorganized function in an organization, disgruntled teams were operating in silos with inferior service quality and…

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Enhancing IT Service Delivery Experience: Service Portal 101- Creation and Enhancement

For organizations seeking a stable ITSM implementation, purchasing a packaged servicing solution is just the beginning. Modern enterprises abstain from rigid definitions of their capabilities. With extending opportunities, they need a diversified solution that can…

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What are the top DevOps trends to watch out for in 2018?

The year 2017, declared by Forrester as the year of DevOps, was important for the movement. Throughout the year, many organizations picked up on DevOps implementation in parts or as whole and at the end,…

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Orchestrating Hybrid Cloud Infrastructure with ServiceNow

The Agile model restructured hierarchies, simplified processes, automated workflows and left the IT infrastructure team squabbling around trying to cope up with the pace that the agile project teams worked. Much of the process efficiencies…

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Integrated ITOM- Extending your ITSM services into ITOM

The rapid growth of DevOps in the last decade changed the landscape of the entire project development to be more collaborative and spontaneous. This has now resulted in the rise of integrated services that blurs…

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Top Customer Service Management Trends 2017

“Empowered customers are on the move: 40% of consumers have a high willingness and ability to shift spend, with an additional 25% building that mindset.” Forrester. There was a time when having an innovative product…

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6 Steps to fulfil your ServiceNow® Maturity Model

My experiments with Super Mario adventures once led to successfully skipping one of the stages to what I thought was a straight route to the princess. Minutes later I realized that I cannot do anything…

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Successful Infrastructure Management is now spelled I-T-O-M

Imagine taking up the job of CIO in a medium-sized software development company whose survival depends on the well-being of their interconnected systems. The organization is in this crucial juncture where a small team of…

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All roads lead to ServiceNow Knowledge17

Ahoy! It is this time every year, the ultimate carnival of digital disruption where new ideas, stories, processes and products are unleashed with enormous vigour. ServiceNow®’s Knowledge conferences facilitates a spotlight for experts and enthusiasts…

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