The financial crisis of 2007 – 2009 has spurred many companies across the world to adopt lean management to reap the benefits in terms of simultaneously improved cost efficiencies, customer satisfaction, and employee engagement on…
Managing shared services operations and making it cost-efficient is a challenging task for any medium to large enterprise. Shared Services Center (SSC) or Global Business Services (GBS) is an important internal function that takes on…
Robotics Process Automation will continue to play a critical role in the digital transformation technology stack in 2022. It is all set to mature in terms of its evolution and in ROI for the companies…
Ways Retailers Are Using AI to Enhance The Customer experience and Operational Efficiency Employing Artificial Intelligence to Enhance Sales and Customer Satisfaction Automation of services has reached a tipping point, providing consumers with the much-needed capability to complete…
Many studies state that most organizations make only about 5% to 20% of sales with new customers whereas they make 60% to 70% sales when it comes to existing customers. This speaks volumes about how…
One of the things people realized during this pandemic is that they could manage almost all aspects of their life and lifestyle from the comfort of their home. Doorstep-delivery, remote working and video calls made…
Humans have always tried to better at things with a goal to be better today than yesterday and have an even better tomorrow. We are aware of the changes that bots are bringing in the…
5G connections are estimated to grow to 1.8 billion by 2025, according to GSM (Global System for Mobile Communications) Association. The 5G IoT market valuation stood at USD 1.5 billion in 2020, and is expected…
Data security plays a pivotal role in the effective management of businesses across industry verticals. A business that emphasizes on the protection of employee, customer, and operational data against natural or man-made threats is more…
In the business world that exists today, it is a known fact that it is not easy to acquire and retain customers. Business leaders are always looking for ways to improve their processes to enhance…
Studies have shown that Fortune 500 companies lose an average of $31.5 billion per year due to the failure of sharing knowledge across teams. This lack of proper communication and collaboration results in the formation…
Forrester’s Prediction 2021 guide states that “one in every four information workers will receive help from software bots or RPA in 2021.” The demand for robotic process automation is undoubtedly on the rise, and the…
