All posts by Subashini Suresh

Create incredible user experiences with immersive technology and RPA

One of the things people realized during this pandemic is that they could manage almost all aspects of their life and lifestyle from the comfort of their home. Doorstep-delivery, remote working and video calls made…

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Artificial Intelligence: The gun power to fuel self-service

An increasing number of tech-savvy customers led by millennials prefer the do-it-yourself model be it business, shopping or banking. Recent research suggests that two-thirds of customers choose self-service over talking to a customer service personnel.…

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Why Performance Analytics is a significant factor for ServiceNow license optimization?

Enterprises losing money on software budget are in dire need of license optimization techniques that can help them plug the overriding cost. Only when you recognize a problem, can you begin solving it. With massive…

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ServiceNow software reconciliation: The power behind reduced compliance-risk

The risk of compliance audit, by software publishers and vendors, leading to heavy loss of money and work disruption is omnipresent in enterprises. Organizations often struggle to identify what software they own, where they are…

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Your 5-step guide to ServiceNow HRSD adoption

ServiceNow HR Service Delivery is a superior solution for enterprises that wish to expand their digital excellence in an organization. According to a Sierra-Cedar survey, ServiceNow has the highest adoption rate out of any HRSM…

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How ServiceNow HRSD can help you increase productivity by 60%?

If you are considering to adopt a HR service management platform to improve your employee engagement and upgrade to a truly modern experience, ServiceNow HR Service Delivery is the answer for you. Automate and standardize…

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Why ServiceNow is the industry leader in Enterprise Service Management?

ServiceNow is the largest Enterprise Service Management player in the market and continues to dominate with the breadth and depth of its portfolio. The Forrester Wave in 2019 recognized ServiceNow as a leader in ESM.…

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ServiceNow ITSM Change Management: The gatekeeper to all your IT changes

While enterprises are on a quest to upgrade their IT landscape with new technologies, it is important to also deploy a robust gatekeeper to authorize every change made to the IT system to ensure there…

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Manage ServiceNow licenses and cut cost with our optimization guide

Are software costs burning a hole in your management budget? Having trouble with license compliance audits? ServiceNow license optimization is your best choice of action. It is a quick and easy way to curb overriding…

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Modernize & transform Customer Service Management with ServiceNow

ServiceNow’s customer service management tools are dramatically reshaping the industry with its high levels of efficiency. It has earned the name ‘visionary’ from Gartner and rightly so. It can resolve complex issues end-to-end by collaborating with multiple departments to identify the root…

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Integrate ServiceNow & SAP Solution Manager to cut ITSM ticket resolution time

Companies are looking to invest more in technologies that will enhance their delivery and are ready to partner with the right business architecture, which enables swift integration. ServiceNow can seamlessly integrate with third-party applications, allowing…

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How to use ATF and deliver smooth user experience with ServiceNow

In today’s rapidly upgrading world of IT, organizations are looking to invest in innovative testing methodologies to propel their deliveries and stay ahead of the curve. It has now become vital for enterprises to modernize…

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