All posts by Subashini Suresh

Eliminate risk with Azure DevOps and ServiceNow Change Management integration

Remember the Facebook outage that occurred last year? Mark Zuckerberg lost a whopping $7billion within six hours and the whole episode cost the global economy $160million. However, did you know that the reason behind the…

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7 RPA trends for 2022 we are betting on

Robotics Process Automation will continue to play a critical role in the digital transformation technology stack in 2022. It is all set to mature in terms of its evolution and in ROI for the companies…

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Top 7 AI trends to watch out for in 2022

For artificial intelligence, 2022 will be the year it deepens its roots in just about every aspect of business to bring spellbinding innovation and profit for enterprises. AI will begin to move away from being…

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Deliver great customer service consistently by integrating NetSuite with ServiceNow

Enterprises looking to secure their future and gain more ground in their business activities must take advantage of many digital tools to sustain in the long run. To do so, enterprises must work with the…

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AI-powered Customer Loyalty Programs- The Santa hats every business can wear

In these times of Covid-induced restrictions, changing customer habits are creating tough competition in the retail industry. To be a cut above the rest, enterprises must leverage digital technologies like artificial intelligence, machine and deep…

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Why ServiceNow integration is the key to accelerating your business

One of the defining factors of a business’s success story is choosing the appropriate enterprise architecture platform. All companies regardless of their size are now in need of digital solutions, to meet the growing customer…

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Deliver superior customer experience with automated chatbots

Many studies state that most organizations make only about 5% to 20% of sales with new customers whereas they make 60% to 70% sales when it comes to existing customers. This speaks volumes about how…

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How Augmented Reality delivers the ultimate fairytale customer experience

In the time and age where 86% of buyers are willing to pay more for a great customer experience, there is no doubt in the minds of businesses how important it is to deliver an…

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Create incredible user experiences with immersive technology and RPA

One of the things people realized during this pandemic is that they could manage almost all aspects of their life and lifestyle from the comfort of their home. Doorstep-delivery, remote working and video calls made…

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Artificial Intelligence: The gun power to fuel self-service

An increasing number of tech-savvy customers led by millennials prefer the do-it-yourself model be it business, shopping or banking. Recent research suggests that two-thirds of customers choose self-service over talking to a customer service personnel.…

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Why Performance Analytics is a significant factor for ServiceNow license optimization?

Enterprises losing money on software budget are in dire need of license optimization techniques that can help them plug the overriding cost. Only when you recognize a problem, can you begin solving it. With massive…

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ServiceNow software reconciliation: The power behind reduced compliance-risk

The risk of compliance audit, by software publishers and vendors, leading to heavy loss of money and work disruption is omnipresent in enterprises. Organizations often struggle to identify what software they own, where they are…

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