Customer Experience in Banking

From customer experience to customer retention- Aspire’s CX/OX suite (Part 2)

In the banking industry, ensuring the overall customer experience is a critical aspect. While there are CX offerings to enhance customer relationship, what most banks miss out on, is the engine, which runs the customer…

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From customer experience to customer retention- Aspire’s CX/OX suite (Part 1)

The quintessential factor of any industry is the customer experience. Hundreds of innovations, thousands of solutions, and continuous upgrades all target one thing– customer’s comfort. The banking industry is no exception here and this is…

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Customer Analytics – The Neobank Gamechanger

Imagine a scenario where, your customer is looking to purchase a house, while you inadvertently send across emails of FD’s or other deposit options? How do you think this will impact your banking business? Will…

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How to Segment your Customers for the Best Banking Experiences using AI?

Banks realize the need to change from a product-centric approach to customer centric. One way to achieve this transformation is to better understand their customer through segmentation. Segmentation reveals specific intelligence that can otherwise be…

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Empower Customers to Design their CX

Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…

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