A survey by Foresight Research stated that the number of customers leaving their current financial institution to a new one is 27% between 2020 and 2022 as compared to the pre-pandemic times which was 12%.…
Lately, there has been a lot of talk about legacy modernization or the need to upgrade legacy systems. The ongoing pandemic has emphasized the increased need for tech modernization and innovation for banks and other…
Remember the time that was catastrophic for financial organisations? It was almost like doomsday for banks and other financial institutions. Of course, we are talking about the global financial crisis in 2008. After bearing the…
Why is this bank application taking this long to respond? Why is this transaction taking so long? When will the application stop crashing? Well, these and many other million questions will come to your customer’s…
The tale of the rise of digital banking is a long narrated one and banks have understood the importance of the same. This has led to the challenger banking revolution and their unsurmountable rise is…
Are we biased on silo-based financial models? Not entirely, but given the advancements in the financial sector, the legacy-based siloed architecture is not exactly a cake walk for bankers and credit unions during these fast-paced…
The introduction of Artificial Intelligence to humankind has made our lifestyle a lot different for the past few years. From self-driving cars to treating patients in the healthcare industries, AI has proven that it can…
With the invention of the Coronavirus vaccine, enterprises across industries have started to re-think the entry back to the ‘normal life.’ It is obvious that the pre-pandemic strategies would definitely not work, as the pandemic…
If there has to be an area in the banking and financial sector where digitisation was almost considered a futile attempt, it has to be wealth management. Wealth managers were always dubious about digital transformation…
The concept of market research was introduced in the 1920s to enhance and improve the advertising space. Cut to the 1980s, when the term Total Quality Management (TQM) was introduced, the importance for customer satisfaction…
We know… we know, the survival kit of the banking industry is a strong customer-centric platform and most banks are considering options to make customers, the undisputed king. Be it digital transformation or any optimisations…
Remember those days when we had to stand hours in an ATM queue to withdraw cash? Imagine such a situation now- do you still prefer long queues or would like to go cashless? The obvious…
