banking customer experience

Customer Analytics – The Neobank Gamechanger

Imagine a scenario where, your customer is looking to purchase a house, while you inadvertently send across emails of FD’s or other deposit options? How do you think this will impact your banking business? Will…

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Empower Customers to Design their CX

Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…

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Do Millennial Banking Customers Binge on the Power of User Experience?

Millennials – their multitasking capability can be shocking! They are able to interact simultaneously with dozens of digital channels while emails are gone, left only for business communication. How can banks change their relationship with…

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