How Data Quality Translates into the Quality of Your Customer Experience

Customer experience (CX) is the new marketing battlefront in today’s ultra-competitive times. This makes it vital for businesses and enterprises to give customers more than they expected to get more than they thought possible! An…

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Digital Transformation in Banking: The Secret Behind All Successful Banks’ Digital Journey!

According to a study by Cornerstone Advisors in 2019, 80% of bankers and stakeholders believe that digital transformation is the capacity to leverage digital aspects of most banking areas efficiently. From functional operations to non-functional…

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Employee Service Center: A complete guide to successful service delivery

Overview and Features: Employee Service Center, the single destination or a one stop solution for all employees’ needs that consolidates information across different functional teams. The Employee Service Center portal is also called as esc…

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Application Managed Services – The Breakthrough Insurers are looking for

With the advent of technology, organizations across industries are forced to stay updated with their IT systems. Updated legacy systems and innovative workflows have always been a regular feature in most workplaces in order to…

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How and when to perform a ServiceNow Upgrade?

The ServiceNow upgrade process moves your instance to a new ServiceNow release version. ServiceNow releases an upgrade to its instance every six months. Regularly upgrading the NOW platform helps you obtain latest features, enhanced platform…

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Role of Technology in Talent Management

The race for talent has never been more competitive, even as organizations try to load the “talent” in their workforce. The “talent” – employees with specialized skills and competence who ensure the organization is able…

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Putting The Glitter Back In The Jewellery Industry- The SFCC Way

Everything a jeweller needs to know before starting on their E-commerce journey It’s not always glitz and glam for the jewellery industry. Retailers thrive on wooing the buyer with a high touch and feel the…

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How to choose the right E-commerce platform for your business ?

Salesforce Commerce Cloud, Magento, Shopify, Woo Commerce, so many choices, so much information to process… well…here’s the low down Building your business through digital channels is more than just putting up your product listings on…

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Channelize your goals for Unified Commerce through Design Thinking

If there’s one sector that has seen an accelerated boom in the last decade, it’s retail. Today, consumers are simultaneously browsing on phones, computers, and smart TVs. They’re checking out products in your store with…

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Operational Efficiency is the key to unlock Digital Transformation for Banks

Introduction The acceleration towards digital-first experiences is causing the banking industry to go through a paradigm shift in the backend. Its traditional operating models are gradually turning into dinosaurs –being replaced by consolidated backend processes.…

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How Salesforce Commerce Cloud Can Hook Gen Z and Millennial Shoppers and Keep Them Coming Back for More

Life as we know it came to a standstill because of the pandemic, and retail businesses were forced to rethink their e-commerce strategies to stay afloat in a crowded market. Add into the mix the…

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How ServiceNow HRSD enhances New Employee Onboarding experiences?

Who would want a bad, paper-filled, cumbersome and boring onboarding experience on their first day at the job? New Employee onboarding is one of the most complex services to implement. However, with ServiceNow you can…

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