Intercambios conversacionales complejos a través de un bot: ¿hemos alcanzado ese punto? En la era de Siri, Cortana y el Asistente de Google, herramientas capaces de concertar citas y realizar llamadas telefónicas personales en nombre…
Vivimos en un mundo dinámico en el que la única constante es la evolución y los bancos no son ajenos a este concepto. Por ejemplo, ¿recuerda aquella época en la que teníamos que hacer malabares…
La transformación digital del sector bancario es un progreso muy esperado que ha abierto oportunidades para que muchas fintechs y organizaciones bancarias planteen ideas innovadoras para satisfacer las expectativas de la generación Z. Debido a…
It’s been almost a year since the pandemic started and it has affected the way business is done around the globe. Organizations have been on digital transformation mode since March 2020 and this has increased…
A lo largo de los años, los bancos se han visto y se ven enfrentados a algunos obstáculos importantes, como las amenazas a la seguridad, la falta de información sobre los clientes, la falta de…
With the invention of the Coronavirus vaccine, enterprises across industries have started to re-think the entry back to the ‘normal life.’ It is obvious that the pre-pandemic strategies would definitely not work, as the pandemic…
If you’ve followed our previous content on Unified Commerce, then you are aware of the iterative model of continuous innovation in the context of retail digital transformation. In part one of this blog series, we’ve…
Vivimos en un mundo cada vez más dinámico en el que todo es digital y en el que cada día entramos en contacto con nuevas innovaciones. Entre el aumento de la demanda de los clientes…
If there has to be an area in the banking and financial sector where digitisation was almost considered a futile attempt, it has to be wealth management. Wealth managers were always dubious about digital transformation…
Public cloud infrastructure proved its mettle last year when the pandemic-induced lockdown hit businesses hard last year. It sustained operations by accelerating digital transformation, cutting costs, increasing business agility, and enhancing customer experience. Sky is…
DevOps as we know is an integrated environment aimed to have an overview of the software development process. But users in every business environment face deployment related challenges such as lack of commit insights on…
What was once considered an acceptable level of enterprise-level customer service might now be termed as unforgettable or dissatisfactory. With the emergence of self-service, many top brands have realized that a live chat functionality on…
