A lot of customers get comfortable and shop frequently at a store once they know that they can completely rely on a retailer and has loved the experience offered. So what does a retailer have…
The financial services industry has always been at the fore-front to adapt to the changing technology trends, if history is anything to go by. ATMs, core banking services, internet banking etc. are a testimony to…
The news pouring out of the newspaper daily, media outlets, and communication departments of businesses tied to Capital One on 29th July left everyone in frenzy. Credit card information, social security numbers, personal account details…
It has been a few years since forward-thinking enterprises have flagged off their digital transformation journeys. Today, the race is on underway to innovate, automate and accelerate the journey to transformation. But as is the…
Intense competition exists amongst companies in the present era, as result retailers do not leave any stone unturned in offering high quality, tailor-made services to the customer. It is the customer that can bring prosperity…
In today’s age of digital commerce, consumers are more likely to engage with brands that offer unique and consistent experiences. These days, customers multiplex in and out of various channels before they buy a particular…
Introduction It is impossible not to notice the fact that integration environments are becoming more complicated. Demands from customers and users, plus new and previously unheard-of technological advancements, have led to scenario in which integration…
It has been up for discussion, whether the implementation of agile at banks has reached its pinnacle or not. However, it has also been up for discussion whether agile should be implemented across the organisation…
The 21st century has seen a foray of technological advancements and different attributes as the major trophy, which banks and credit unions have focussed on obtaining. However, customer personalization has toppled the rest of the…
Does it seem like only a few decades back we heard about Artificial Intelligence and got familiar with the notion in Sci-fi movies? Although the concept of AI is in existence for decades, its growth…
Retail has undergone several transformations driven by customer expectations. As customers continuously search for new-fashioned ways to research, shop, purchase, monitor and return merchandise, retailers have had to persistently adjust their business models accordingly. What used to be…
The 21st century has drawn industries closer to the definitive approach of providing unreal and rich customer experiences. Hence, it is of no surprise that customer demands have increased, competition has turned out to become…
