Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…
Once during an Amazon offsite, managers had resounding suggestions that all employees should be increasing communication with each other. To their surprise, Jeff Bezos stood up and announced, “No, communication is terrible!” Known as Bezos’…
Almost every e-commerce retailer has their eyes on holiday shopping season. By filling up their online stores with the best deals and huge discounts, online retailers aim to get a portion of the cake. Throughout…
The Banking industry has always been marked by rapid, often disruptive changes. Issues such as globalization, regulations, and new competitive entries exist. This has forced them to look for new ways to increase revenue, cut…
Serverless architecture is essentially Function-as-a-service (FaaS) that can be integrated with Backend-as-a-service (BaaS) to build a whole ecosystem which is event-driven. This means there is a server doing all the heavy lifting; just that the…
Driving Retail Decisions With Data – More Than Ever Before Everyone knows that Usain Bolt leveraged data analytics to set the world famous 9.58 second Olympic record, but do you know that you can also…
It is true that digital transformation in retail is huge. But sadly, a Forrester analysis claims that retailers even today largely perceive digital innovation more about transactions. However, the truth is, retail engagement is a…
Most enterprises have a significant baggage of legacy software running in production. These are the ones which have been developed 10-15 years ago. Some of them don’t have vendor support or patch upgrades anymore and…
We have seen in our previous blog, Top 9 necessary optimizations for your Ecommerce UX Audit – Part 1, what charms a user and what puts them off when they open an ecommerce website. Having…
A recent commercial I saw depicted a “bank robbery”. The robbers (3 masked men) gate crash a bank and by wielding their guns, ask for people to lay down on the ground. A bank teller…
According to a research by IHL Group, in the next few years, traditional POS will be replaced by tablets among smaller retail chains. It’s understood from the stats that Mobile POS are increasingly replacing traditional…
Modern technology advances have given Retailers access to exponentially more data about what customers do and want. It is an amazing opportunity for them to use analytics to unlock the goldmine of information to cater…
