Order management system outlays an advantageous platform that is used to track the sales, orders, inventory, and fulfillment of a company. In short terms, it is meant to create a strong link towards their buyers to establish their resources, systems and alliances required for their items.
Capturing, tracking and fulfilling orders across two or more sales channels can be challenging for many firms, especially those with significant growth. An enterprise business could face possible challenges, if the business doesn’t involve a proper order management system. The difficulties could be observed in:
- Situations where inventory and orders line up in multiple channels
- A complexity in scheduling a product for shipment
- A poor tracking system
- Lastly, in reporting, analysis and evaluation
In order to achieve these targets, an automated order management system can be developed, which would keep track of stock levels across warehouses, merges order data from various channels, and works with outside transportation companies to deliver goods quickly.
Before adopting an automated order management software, many factors need to be taken into account. The following are some potential obstacles that an order management may encounter:
- Inadequate features
- Slow or unstable syncs in the software
- All the orders from different sources being shown in a single page
- Capacity to process more orders rapidly
- Settings in the software that cannot be modified or customized
By considering all of these potential events that could occur in an order management software, it is always preferable to establish a clear picture of the business’s objectives and priorities. An example of conceptions that could be thought of, before formatting a proper requirement are as follows:
- Does the automated system eliminate manual processes?
- Does the order management system allow to manage sales across multiple channels and geographies?
- Does the system support various locations of warehouse?
- Will the inventory updates be real-time?
- Can the system be expected for a new feature or functionality update?
- Does the system forecast situations that could cause a problem?
Automated Work & Service Order Management Solution Integrated with Oracle EBS – Read the Case Study
5 Perks of Automated Order Management:
Utilization of an order management system to streamline order tracking:
Automated order processing software can be coupled with inventory management and warehouse management system delivering a significant data control. It increases the data security by eliminating the chance of human error alongside data loss. Inventory, order progress and updates can all be tracked and achieved through a single portal which indeed makes it easier.
Reduces the cost of fulfilling orders
In the long run, having an integrated, automated system to handle orders can reduce the fulfillment costs. This ultimately reduces the need for manual work in all sectors such as shipment of an order, input, and tracking.
Gathers customer information
The automated system not only focuses on the customer’s order information, but also collects information from the customer in parallel. This includes aggregated data such as order count, customer order history, and frequent delivery locations. Combining all of this will improve customer understanding, experience, customer service and enable better decision making.
Provides Rapid Shipping Measure
Order Management System responsibilities inclusive of order verification in addition to transport label introduction and printing may be automated. If you’re processing masses of orders or extra monthly, then putting in place the cap potential to technique orders routinely will assist accelerate the transport technique.
Automated Sales Order Data Processing
Customer orders are received, verified, and then directly entered an organization’s order processing system or ERP inventory system through an automated order processing system. By doing this, the need to repeatedly enter data like customer and delivery location details is avoided. Future demand forecasting and other important business choices can be aided by using historical order data, which also offers other significant insights.
“The right OMS for you is one that eliminates as many manual processes as possible from your order management process, saving you precious time and effort. Determine which tasks you need automated and invest in an OMS that can efficiently automate these features, and much more.”— Patrick Crane
‘The World’s Best-Selling Drink – Coca Cola!’ and how a privately held business (Coca Cola United) that is not a subsidiary of Coca-Cola was able to taste success.
When it comes to customers, The Coca-Cola Bottling Company United has excellent relationships with the local community, grocery stores, and restaurants. The business, places more of an emphasis on building customer loyalty and attracting local clients than it does on volume or profit. A Coca-Cola freestyle machine draws children and starts the fun for families as well. Although this strategy attracted attention, the product had to first go through an 11-step ordering process. Due to this, the production rollout to the regional markets was halted, and a freestyle machine replenishment simply did not fit into the company’s supply chain.
The Coca Cola Bottling Company United controls the movement of its products through more than 40 distribution centers, some of which are close to a million square feet in size. A power automation became necessary because of this resource in order to effectively solve the supply chain nightmare. Everything was automated with power automate RPA, from putting up the receivables to writing the check for the purchase order to shipping thereafter.
As a result, the business saw great success in terms of cost savings and order management procedures, which improved their relationships with customers as well.
The use of Automated Order Management System has advanced to the point where firms are looking for solutions to facilitate, automate, and increase high efficiency in their order fulfillment process. As a result, The OMS (Order Management System) offer a ton of advantages to its clients and corporate enterprises.
- It provides a platform for automating manual procedures
- Emphasizes customer happiness
- Gives the firm control over the data
- Improves analysis
- Reduces errors
- Enables simple information access
- The fulfillment and shipping process can be streamlined
- Customer satisfaction can be raised
- Operations can be made better by Automated Order Management System
To save time, money, manpower or labor work, and scale their business more effectively, e-commerce merchants can automate many steps of the digital fulfillment process.