An ideal Digital CX strategy prioritizes usability and customers’ needs to create a fully digitized ecosystem that is conducive in achieving the company’s business goals. Organizations need applications that are reflective of their organizational structure. A monolithic application that serves all the departments in the organization causes problems owing to the sheer complexity.
If one is to ask if there is any one-size-fits-all solution, the answer would be a big no. Every digital transformation process is different as there are many types of enterprises with different sizes, areas of expertise and geographies to cater. Irrespective of the diversity, Architecture Modernization is a launch pad for any organization to build their digital CX strategy.
Importance of Architecture Modernization
Due to competitiveness in the market, enterprises are hungry for tailor-made solutions and are constantly pushing the bar up in terms of customer satisfaction. Architecture modernization enables organizations to improve their overall architecture suited to their business goals and organizational structure and thereby creating a climate for improved cost savings, increased security and enhanced analytics.
The global spending on modernization and digital transformation projects did not shrink despite the COVID-19 crisis and is set to reach 1.78 trillion US Dollars in 2022. It is estimated that between 2020 and 2023, investments in modernization and digital transformation will amount to almost 7 trillion US Dollars. While it is clear that digital transformation is a major element in organizations’ spending in the long-term investment the majority of industry leaders also admit that application modernization, especially the migration to microservices and the cloud is among the top five IT project priorities.
Achieving Architecture Modernization
Digital Maturity is attained when all the systems are completely digitised with a digitally empowered workforce and renewed policies that could withstand the disruptions of the future. The digital CX strategy might be about the customer, but architectural transformation is all about upgrading the core architecture by changing the way people, processes and policies work in concert within the organization. Therefore it involves the processes of modernization (in a single or in a phased incremental manner), various organizational elements such as the systems interacting with customers, hardware infrastructure, software, storage, content, and security.
The constantly evolving digital scenario makes it highly challenging for organizations to secure their bases before they can concentrate on increasing their market share. Architectural modernization encourages them to look within their applications’ architecture and incorporate the elements they learned from their business and customers, frequently assessing where they stand in the digital road map and addressing the technological needs to power the process.
Architecture modernization does not mean mere technological attempts to be up to date but also the ideological transformation towards embracing newer ideas, policies and programs to become resilient to new technological disruptions in the future. Organizations need to think digitally to modify or build an architectural base that will be strong enough to hold together every element as they grow and scale for the future.
Architecture modernization imparts agility and better communication among the various teams in any organization. Microservices is an approach to building solutions with decoupled services that provide independence to teams thereby improving the quality of services, flexibility in operations and organizational maturity. Any organization that vies to achieve these must demarcate monolithic architecture to create microservices API model and enable plugin services to build across technologies. They must enable service orchestration using ESB tools like Mule Service and adopt a cloud-based architecture that will support high elasticity with multi-tenancy and platform neutrality. They must also ensure adequate flexibility to adopt all at once modernization or follow swappable modernization to build incremental replaceable components.
Our experts at Aspire believe that these are the prerequisites for successful modernization that has positive effect on the organization’s maturity levels. It is therefore incumbent on organization to plan a foolproof digital CX strategy that prioritizes a modernized architectural framework.
Ready to upgrade your application’s architecture to achieve your business goals? Learn how Aspire can help you with that.