In today’s software development and testing industry, banking applications can be easily pointed as the most complicated to maintain. Be it their complex architecture with intricate functionalities intertwined within the application or the huge functional framework spread across payment gateways, banking applications requires high scrutiny while testing.  

Why Performance Testing is important for Banking Applications? 

Performance criteria of banking applications take the infrastructure, connectivity, and integration with the backend, etc., into the consideration. The transaction spikes must be monitored at regular intervals and stress and load tests must also be regularly performed to ensure support for multiple transactions at any given point in time. Performance-related failures in banking applications can have serious damage to both revenue and end-user trust. 

A secure and smooth support for transactions, ease of access, and performance are essential for any banking application to succeed. Applications should meet performance and scalability goals in order to quickly contribute to the business goals. It is very important to develop high-performing applications, as well as identify, analyze, and diagnose performance issues. 

An Example on Performance Testing being vital in Banking Application 

Recently, a Malaysia-based ASEAN universal bank was experiencing performance issues in their mobile application. This client wanted the financial investment section of their mobile application to be updated according to a new regulation that mandates additional ID-based verification for users of a particular nationality. Their existing infrastructure was complicated and also faced delayed performance due to system failures. Further to this, they required other upgrades done to the application that must be tested for performance. This banking player then decided to fine-tune the mission-critical application using Performance Testing as their key part of the testing strategy.

The Performance Testing also enabled the bank’s mobile application to meet the customer’s performance expectations and achieve various benefits like: 

  • Improved performance of the mobile app  
  • Achieved speed, stability, & scalability  
  • Reduced turn-around time to 6 weeks  
  • Stabilized system resulted in zero crashes  
  • Rapid identification of performance bottlenecks 

Thus, through a methodological approach, the performance of the mobile application was assessed and ensured that it meets the desired performance.  Continuous execution and analysis of performance test results further helped the customer to identify and resolve the performance issues. 

Lastly, digital transformation has drastically revolutionized how banking organizations work and also in the expectations of customers from their banks, compared to what it was a decade back. A customer-centric approach must be embraced by the banks to satisfy the expectations of their customers. Similarly, test strategies developed focussing on the performance part of banking applications ensure happy customers. 

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