Oracle EBS/ Fusion Cloud Mobility enables field service management on the go for Oracle EBS and Fusion Cloud. This Field Service Management (FSM) solution is designed to enhance the efficiency and effectiveness of your IT operations by providing centralized management capabilities for all business processes related to on-premises, cloud, and hybrid infrastructure.
Oracle EBS/ Fusion Cloud Mobility offers a single interface for an enterprise’s data center so that IT operations personnel can focus on their jobs instead of learning multiple interfaces. The system also tracks services across all platforms, including physical and virtual machines, containers, sandboxes, and bare-metal systems. It allows you to identify issues quickly because it integrates with existing tools such as Tivoli Storage Manager, Tivoli Netcooler, Service Broker (Oracle Service Bus), Oracle Enterprise Manager Operations Console (EMOC), and Oracle Enterprise Manager Operations Repository (OEMOR).
Oracle EBS/ Fusion Cloud Mobility is a cloud-based solution that helps you manage your field service operations. It provides real-time visibility into your team’s work and allows you to use analytics to improve efficiency. As a field service manager, there are several benefits to leveraging this platform.
This article covers these benefits and how you can successfully leverage Oracle EBS/ Fusion Cloud Mobility.
Leveraging Oracle EBS/ Fusion Cloud Mobility for maximum benefits
You can see which work orders are being completed, where they are in the process, and how long they will take to complete. It allows you to adjust staffing levels on the fly or reduce their hours if the workload is too high. You’ll also be able to monitor equipment usage, which can help you determine whether any changes need to be made before new equipment is purchased or installed at your facility.
Ensure employee productivity
Oracle EBS/Fusion Mobility Cloud provides a way for you to track all of your employees’ activities and movements worldwide so that you can make sure they’re always working on time or close enough to it. It will help ensure that they’re always productive, allowing them to stay in good standing with their clients and deliver high-quality work as often as possible.
Ensure equipment is operational
Oracle EBS/ Fusion Mobility Cloud helps keep track of equipment used by field workers so that you can ensure that it’s not being abused or damaged in any way during this process. This allows you to take action if necessary before things get worse than they already are.
With real-time monitoring capabilities like these, you’ll have access to data about every aspect of your business. You will also have access to inventory management and shipping processes down to customer satisfaction surveys and other metrics explicitly related to field service operations. Such actionable data will give you more opportunities for efficiency improvements wherever necessary.
Improved data security
With Oracle EBS/ Fusion Cloud Mobility, you get better data security since all of your data is stored in a secure database that is also convenient to access and manage.
Enhanced customer experience
Oracle EBS/ Fusion Mobility Cloud allows you to ensure better customer experiences by adding value to your customer relationships. You’ll be able to keep track of all your client interactions, so you don’t have to worry about losing touch with them. Over and above these improved customer experiences, you can ensure the following benefits:
- You’ll have access to a team of experts who can help you solve problems quickly and effectively.
- You’ll be able to manage all aspects of your business from one dashboard instead of having different departments with separate systems.
- If you’re looking for new ways to grow, a field service management system will help you by helping you manage the work being done on behalf of your clients.
With Oracle EBS/Fusion Cloud Mobility, you reduce risks using a single system. With a single system, managing risks associated with inefficient or out-of-date software or hardware is easier.
With Oracle EBS/Fusion Cloud Mobility, all your operations are in one place, making it easier to collaborate with team members and across multiple teams involved in the field services value chain.
To wrap up
Oracle’s field service management solutions are designed to help you manage your field service operations from anywhere. With Oracle EBS/ Fusion Cloud Mobility, you can:
- Create and manage a network of field service technicians on the field to ensure that all tasks are completed in a timely and efficient manner.
- Manage each task, including the time, location, status, and cost, so your enterprise can focus on what matters most.
- Easily view employee performance metrics and metrics related to the enterprise’s overall service level goals.
You get real-time information on the field services team – where they are and what’s happening. Oracle EBS/ Fusion Cloud Mobility provides the tools you need to take action quickly when some part of the process is not working correctly. Once you’ve integrated Oracle EBS/Fusion Cloud Mobility with your existing systems and processes, field service management will become more straightforward. The smart move is to leverage Oracle EBS/Fusion Cloud Mobility and all it offers to optimize field services.
Enabling Field Service Team with Mobile Scheduling Solution with eQuipMe – Read the Case Study