AI/ML based Customer Intelligence should be at the core of banks technology strategy! New technology advances have given banks access to exponentially more data about what customers do and want. It is an amazing opportunity…
Many banking customers feel their banks CX strategy is similar to a comatose patient where everyone is waiting for the patient to wake up. Banks face the same situation in terms of CX and where…
A recent commercial I saw depicted a “bank robbery”. The robbers (3 masked men) gate crash a bank and by wielding their guns, ask for people to lay down on the ground. A bank teller…
With the scale of innovations happening in the tech world, new offerings from FinTechs have never been more exciting. Blockchain, data science, machine learning, artificial intelligence, and a host of other technologies have catapulted the…
The Temenos MarketPlace offers banks access to some of the best global Fintech solutions at the click of a button. It is in this MarketPlace Community that solutions are discovered and experienced for progressive banks.…
Gamification is not a new concept. Its been part of our daily life for most part of our Adulthood. For example, Frequent flyer mails, hotel rewards are all engagement programs which use gamification concepts. The…
Let’s roll back in time a little. In the early 1990s, to open an account, customers had to go to the bank’s branch and manually fill out the documents with their signature and with an…
Integrated customer onboarding has become a business imperative for incumbent banks in today’s technology driven, ‘digital first’ banking ecosystem. But the manual processes which are in place, are archaic in nature leading to a cloudy…
As digital technologies are creating exciting opportunities for financial institutions to position themselves for the future, the winners will be the ones who can succeed to deliver exceptional customer experiences. According to a JD Power…
It was in 2016 that Temenos, the software specialist for banking and finance, announced a strategic partnership with Aspire Systems, a global provider of digital transformation services to accelerate customer experience strategy for banks. As…
This year’s Temenos Community Forum is just around the corner- a premier event happening in Dublin which will witness a distinguished gathering of banking decision makers, investors, analysts and media from around the world. And…
At a time when more than 80% of Financial Institutions believe their business is at risk according to a PWC report, disruption is uppermost in the minds of every Banking provider. Is Open Banking a…
