The BFS industry is characterized by a physical branch distribution model that makes them susceptible to disruption from technological advancements. Age-old incumbents have fallen prey (read despite valiant, yet late efforts) to digital disruption and…
While digital transformation has brought a fair share of buzz in the past, it is often mistaken for mere online banking. In today’s post pandemic world, the next generation is rapidly reshaping the world and…
The banking business model of the past is clearly not the business model of the future. We are now living in the era of Customer’s choice. Technology has transformed almost all industries such as entertainment,…
Although, the banking sector has conventionally been an industry that thrives on brick-and-mortar infrastructure and in-person loyalty, financial services have come a long way in their digital journey. However, corporate banking is still trailing a…
Both traditional and digital financial institutions have been steadily striving to align their products and services with customers’ evolving needs and expectations. Regardless of the nature of banking, the eventual aim is to embed banking…
Today’s economic and competitive landscape is making the status quo unsustainable for the banking world. Additionally, the macroeconomic plummet brought along by the pandemic continues to burden the industry’s bottom line, with very little anticipation…
La mayor parte de la economía australiana depende de las PYMES, empresas con un volumen de empleados que oscila entre 0 y menos de 200. De acuerdo con las estadísticas publicadas en un informe de 2019, las empresas australianas…
A survey by Foresight Research stated that the number of customers leaving their current financial institution to a new one is 27% between 2020 and 2022 as compared to the pre-pandemic times which was 12%.…
Many banking customers feel their bank’s CX strategy doesn’t offer them a highly personalized experience. Today’s customers are digitally savvy, fearless and create their own path in their life. They are looking for engagements that…
There was a time when we had to visit a bank to move even a penny from one account to another. Remember the long queues to just update your passbook or the 3-day waiting period…
Lately, there has been a lot of talk about legacy modernization or the need to upgrade legacy systems. The ongoing pandemic has emphasized the increased need for tech modernization and innovation for banks and other…
Remember the time that was catastrophic for financial organisations? It was almost like doomsday for banks and other financial institutions. Of course, we are talking about the global financial crisis in 2008. After bearing the…
