Platform Approach for BPOs

“As per PwC-CII survey, about 34% of IT users are planning to avail platform BPO services for benefits like operational efficiency and process standardization ensuring better quality”  BPO industry has gone through multiple phases from…

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Why Multi-Tenancy makes sense for BPO Applications?

Many would know that multi-tenancy is an architectural pattern where a single installation of the software can serve multiple tenants. The term multi-tenancy has been used widely in the space of SaaS and in fact…

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