ITSM customer service management

Major highlights of ServiceNow New York release – on a silver platter

In case you are new to the ServiceNow community, you should know that ServiceNow rolls out their major releases twice a year – generally in March and September. They also provide their support services for…

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Top Customer Service Management Trends 2017

“Empowered customers are on the move: 40% of consumers have a high willingness and ability to shift spend, with an additional 25% building that mindset.” Forrester. There was a time when having an innovative product…

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