customer service management

ServiceNow Tokyo release highlights: Improve your customer retention with the upgraded NOW Platform

Cloud adoption has skyrocketed over the course of the pandemic with 98% of businesses now working on cloud-based infrastructure. This, in turn, has brought focus on cloud security. And in keeping with the times, ServiceNow…

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Top Customer Service Management Trends 2017

“Empowered customers are on the move: 40% of consumers have a high willingness and ability to shift spend, with an additional 25% building that mindset.” Forrester. There was a time when having an innovative product…

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