All posts by Mary Radjou

ServiceNow’s Field Service Management (FSM): Improved customer experience through operational efficiency and reduced manual efforts

Field service agents are a crucial part of your customer service strategy, but they’re often left to their own devices and are unable to adequately support the customer. ServiceNow’s field service management combined with ServiceNow…

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ServiceNow insurance claims solutions: What’s new with the Tokyo release?

About 90% of personal and small‑business insurance claims processing will be entirely automated by 2030, a McKinsey report found. With automation poised to dominate the industry, insurers need to jump on board and quickly revamp…

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ServiceNow Tokyo release: Everything you need to know about the new & improved field service management tools

Companies are waking up to the importance of cloud-based field service management operations given that poor scheduling and improper manual planning are affecting turnover rates. A 2022 report found that 11.4% employees in the professional…

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Future-proof insurance underwriting with ServiceNow AI

ServiceNow AI solutions are rewriting the rules of insurance underwriting. Yet, most insurers are still wary of writing off traditional underwriting practices and are weighed down by manual processes and unstructured data. A complete overhaul…

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Accelerate your digital underwriting journey with a ServiceNow overhaul of core insurance systems

Insurers are being bombarded left, right and center on the need for digital underwriting. Traditional core insurance systems have turned obsolete. Why then is the insurance industry slow to adopt cutting-edge tech that not only…

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ServiceNow Tokyo release highlights: Improve your customer retention with the upgraded NOW Platform

Cloud adoption has skyrocketed over the course of the pandemic with 98% of businesses now working on cloud-based infrastructure. This, in turn, has brought focus on cloud security. And in keeping with the times, ServiceNow…

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ServiceNow n-1 support model: What is it and why you need to upgrade your NOW platform?

ServiceNow Tokyo release is finally available to general subscribers, meaning it’s time for you to draw up upgrade plans. Upgrading a ServiceNow instance is a necessity. It gives you access to all the latest innovations…

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How your business can transform customer support by integrating ServiceNow and Jira

It’s sink or swim when it comes to managing customer demands today. And to stay afloat, you need to use every tool in your company’s arsenal to work in sync. ServiceNow integration with Jira delivers…

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ServiceNow Integrated Risk Management is your one-stop solution for effective risk assessment

More than half of senior executives surveyed by Ropes & Gray, rank “risk and compliance” as one of the top two risk categories they feel least prepared to address. ServiceNow Governance, Risk and Compliance (GRC)…

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ServiceNow Vendor Risk Management: Your trump card in controlling third-party risks

Businesses today are growing increasingly reliant on third-party vendors to accelerate innovation and growth. The downside to this dependence is greater exposure to risks. ServiceNow Vendor Risk Management, part of its Governance, Risk and Compliance…

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ServiceNow implementation best practices to follow for seamless IT service management

Rome wasn’t built in a day and your ServiceNow ITSM transformation is no different. Following ServiceNow implementation best practice makes for a smooth journey and helps businesses get the most out of their investment. These…

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Top 5 benefits of ServiceNow ITSM modules for enterprise process management

About 80% of Fortune 500 companies use ServiceNow ITSM modules to develop, manage and deliver exemplary IT services.  With an average customer rating of 4.3 out of 5 stars for its ITSM products, ServiceNow was…

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