Since DevOps first entered the stage, it has been pitted against ITSM. DevOps is agile and flexible, deploying services at lightning speed. On the other hand, the intensely controlled and risk-averse approach of ITSM has…
Two years after the pandemic broke out, many businesses are once again attempting a return to normalcy and getting employees back to offices. Rising to this challenge, ServiceNow launched its Safe Workplace Suite. Executives are…
Organizations are building and deploying applications faster than ever to deliver higher quality products and keep customers happy. However, the current pace of innovation and deployment far outstrips regular ITIL-based approaches. Change processes struggle to…
As all-round digital transformation gains ground, companies are investing big bucks in software licenses. But, only optimal use of licenses add value to the business. Software license management is no child’s play. Aside from flagging…
In today’s fast-paced digital world, staying up to date with industry trends is simply not enough. Enterprises are racing to go a step further to ensure they offer the very best service with regular upgrades.…
‘The customer knows best’ the popular adage goes. But how well do you know your customer? At a time when one negative review is powerful enough to shut down a whole enterprise and send the…
Picture this: You’re working from home as your office is experimenting with the hybrid workplace model. Suddenly, your VPN stops working when an important email is due. The mail has to reach your client in…
Enterprises are always on the lookout for quick growth and great customer experience on a nominal budget. Any service promising this trifecta is a boon to businesses. So, an opportunity to cut up to 30%…
ServiceNow has taken off from New York and landed in Orlando. While the New York release highlighted the Now Mobile application and features like the guided app creator and integration hub, ServiceNow Orlando release dives…
