Organizations are building and deploying applications faster than ever to deliver higher quality products and keep customers happy. However, the current pace of innovation and deployment far outstrips regular ITIL-based approaches. Change processes struggle to match shortening product lifecycles. While there have been some improvements across industries, overall change processes are still considered a burden for those submitting change records.

According to a survey, a developer spends at least 15 to 20 minutes a day on some aspect of the change process. This includes creating a change request, working with a Change Manager on the details of the request, taking part in a Change Advisory Board meeting or an audit. The increased bureaucracy creates an unhealthy cultural divide between the development team and the operations team, ultimately hampering the whole application delivery lifecycle. Outdated frameworks reduce a business’ ability to be dynamic in responding to user needs.

Addressing these concerns, ServiceNow expanded its DevOps services, equipping businesses with a dashboard-based interface connecting all the important deployment tools in every step of application development and delivery. The ServiceNow DevOps module provides data insights, accelerates change and boosts visibility into the DevOps environment — all using a single system.

What businesses gain from ServiceNow DevOps

With ServiceNow DevOps, businesses can leverage the power of the Now Platform to expedite application delivery by streamlining and simplifying the DevOps process. ServiceNow integration with popular DevOps tool fosters unique collaborations further aided by automation of change management, tracking, monitoring and request approval systems.

Save time with automation: Merging ServiceNow’s automation capabilities with DevOps drastically cuts down on time spent on administrative tasks. No longer will change management delay product releases. ServiceNow allow users to automatically create change requests at any stage for deployments that require change control. Users can also automate ticket approval process and by doing so create smooth change approval policies and workflows. Turnaround time is reduced as decisions are made quickly and developers can focus on the next task and deliver products faster without any compromise on quality.

DevOps Insights dashboard: A key feature of the ServiceNow DevOps application is its DevOps Insights dashboard. It gives project managers and DevOps administrators a flexible graphical view of the whole DevOps process. Administrators can use the dashboard to analyze operational and business reports and determine overall efficiency and growth associated with a particular development process. A single dashboard gives greater visibility into metrics such as KPIs and SLAs and helps manage, monitor and audit them better. Administrators can also track performance over time using ServiceNow Performance Analytics. Stakeholders can easily monitor progress by automating reporting and tracking within interactive dashboards. These automatically generated reports also ensure greater transparency, which in turn ensures better collaboration and communication among the various stakeholders.

One-stop data hub: ServiceNow DevOps gives businesses the freedom to develop and deploy at lightning speed with no fear of risks.  Users can automatically collect and connect necessary information from the DevOps toolchain and maintain an end-to-end audit trail in one place. It enhances production stability by equipping change managers and operators with reliable data. ServiceNow GRC module can also work with DevOps automating the regulatory process to reduce risk compliance and risk management costs.

Integrate ServiceNow with popular DevOps tools: Developers often tend to work with multiple external applications. ServiceNow DevOps integration with many leading tools is made simple with Integration Hub. Users can easily integrate their preferred tools such as GitHub, Jira Software, Tricentis, Selenium, Azure DevOps, Jenkins, GitLab, and Bitbucket with the platform. One of the most popular collaborations here is between ServiceNow and Azure DevOps. This integration improves end-to-end data flow among the various teams and departments involved. With better coordination provided by ServiceNow Azure DevOps integration, teams are free to focus on crucial tasks and improve operational efficiency.

In line with its user-friendly stance, ServiceNow offers low-code / no-code integration solutions. Aspire Systems, a premier ServiceNow partner, has helped several businesses optimize the application delivery lifecycle by integrating their preferred tools with the Now platform. With ServiceNow, businesses can cut down on development costs for integration and upgrades.

Businesses have realized that adopting DevOps and automating the test, approval and deployment process are crucial for smooth application delivery. A Forrester Research report said 56% of major global organizations are implementing, have implemented or are actively expanding their DevOps initiatives. When ServiceNow steps into this environment, it allows IT teams to be more agile when tackling business needs while keeping stability in check.  

Aspire Systems enhanced a leading US telecommunications company’s release management, providing them with a robust release planning cycle and streamlining user controls. Read our case study to know how we helped the client shorten lead time for release cycles.

Mary Radjou