IT Operations Management

How ServiceNow uses ITOM to reduce P1 and P2 incidents

Introduction IT operations management (ITOM) is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an organization. What is ITOM in a Nutshell? ServiceNow ITOM Suite: CMDB…

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Integrated ITOM- Extending your ITSM services into ITOM

The rapid growth of DevOps in the last decade changed the landscape of the entire project development to be more collaborative and spontaneous. This has now resulted in the rise of integrated services that blurs…

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6 Steps to fulfil your ServiceNow® Maturity Model

My experiments with Super Mario adventures once led to successfully skipping one of the stages to what I thought was a straight route to the princess. Minutes later I realized that I cannot do anything…

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Successful Infrastructure Management is now spelled I-T-O-M

Imagine taking up the job of CIO in a medium-sized software development company whose survival depends on the well-being of their interconnected systems. The organization is in this crucial juncture where a small team of…

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