IT Service Management

How ServiceNow uses ITOM to reduce P1 and P2 incidents

Introduction IT operations management (ITOM) is the administrative area involving technology infrastructure components and the requirements of individual applications, services, storage, networking and connectivity elements within an organization. What is ITOM in a Nutshell? ServiceNow ITOM Suite: CMDB…

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Why ServiceNow is an Industry leader in Software Asset Management?

When ServiceNow launched its software asset management suite, it was intended to master the management of software licensing and support businesses to cut costs. In ServiceNow SAM, software assets are tracked and managed for its…

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