ITSM tools

ServiceNow in Service Desk Management

Service Desk: The single point of contact between users and IT Service Management. Tasks include handling incidents and requests, and providing an interface for other ITIL processes. The primary functions of the Service Desk are incident control,…

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IT Service Desk Consolidation – Not an option anymore

“Yankee Group has found that majority of IT problems are caused by human error. As a consequence, Gartner estimates that most IT departments spend upwards of 80% of their time trying to resolve problems rather…

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