In one of their recent research, global professional services firm PwC addresses the key challenges the insurance industry is going to face in 2021. According to PwC, rising customer expectation is underlined as a major force in shaping the industry. The report reflects the current trend: that people want insurance to be “easier.” They see it as necessary that insurers should quickly add “tools and establishing new relationships to support those expectations.” Failing to achieve this imperative part will endanger the business bottom lines, PwC warns.

It clearly shows that the insurance landscape is rapidly changing, and companies should find innovative ways to define how they offer their services. Demand for insurance products and services that can instantly meet customer expectations is increasing significantly.

As software applications are embedded intricately in the insurance market, insurance companies should leverage their software ecosystem to bring timely solutions to their customers and stay ahead of the curve.

But how insurers can improve speed to market to accelerate more competitive product offerings? It falls on them that insurance companies must shorten software release cycles. But it is not as easy as it seems. What happens when an insurance company tries to upgrade their single-page application (SPA) into software that can support complex claim management? What if the user’s exit rate is high and the insurer is in need of fixing the issue in just well over 2 weeks? Is it even thinkable? Test automation is the key that can unlock the doors to accomplish this seemingly impossible feat.

More Test Coverage In Less Time: Pioneering Test Automation Services

In order to achieve faster testing with maximum test coverage, insurers should adopt future-ready application testing models. Traditional testing practices, however helpful they had been in the past, will not work to achieve the enormity of testing requirements. Only a fully integrated, highly automated end-to-end testing solution will provide the competitive advantage insurers need to redefine their applications.

To find a solution, especially when the company wants it quickly, a testing team should work in a cohesive, unified way to execute the testing faster. For example, rather than working in siloes, testing efforts are more fruitful when they distribute the work: when a test team designs and writes the test cases, test scenarios, and oversees the automated test script development, it will increase the productivity if another team reviews the test cases and helps with the script maintenance effort. in addition to this, unlike the fragmented and opaque testing, this method speeds up the testing process by dramatically reducing the iteration period as the code review is done collectively by the testing experts.

In companies with small applications and with a limited set of functionalities, the testing processes are relatively easier to perform. But when the application has multiple pages, it takes unique strategies to expand the test coverage. In addition to facilitating continuous testing in the development pipeline, it is also crucial to increase the test coverage for more comprehensive testing.

Employing the Pairwise testing approach, in which testing teams can find bugs with a combinatorial method, can help companies to test their application in an exhaustive way. Pairwise testing reduces the number of test case executions while simultaneously increasing the test coverage. The result? You can have an increase in the defect detection ratio.

Why Test Automation Is A Real Gamechanger For Insurance Companies?

For insurance companies, they are commonly faced with handling the twin problem: managing unexpected spike in workloads and the inability to replicate the problem to fix it. Automating the testing processes can empower the application to withstand any user traffic as it creates a test environment to simulate user behavior.

Traditional insurers are plagued by legacy systems. This outdated environment slows down release cycles and makes agile methods difficult to implement. the answer lies in test automation, which integrates automated tools into agile and DevOps efforts across the whole product life cycle. Test Automation helps you run lean, efficient, and productive testing with excellence in process execution.

In Aspire Systems, for example, we use our feature-rich automation framework AFTA 3.0 which cuts the meantime to remediate system vulnerabilities. When it comes to regression testing, running code builds regularly for quality assurance is impossible without an automation framework, which AFTA 3.0 provides robustly. This paradigm shift eliminates delays, cost overruns, and product defects. We integrate application reliability, convenience, and compliance considerations into every build rather than being handled at the end of the development process.

One of our clients, a notable insurance company, were battling with enormous pop-up errors in their insurance application. In the course of the application testing, some defects were unreproducible, leaving the testing team clueless as to what was causing the intermittent errors.

For a faster go-to-market, Aspire Systems automated the testing processes for maximum test coverage without compromising the quality—all in just 15 days. Even during a huge spike in customer usage, the application was built with the capability for speed and better application performance.

Optimizing Your Insurance Test Efforts During The QA Cycle

To achieve the ultimate goal of delivering a robust insurance application, it takes test optimization and an enterprise-wide focus on test automation. It enables insurance companies to test, refine, and release new products and functionality more rapidly. Insurance agents can have real-time visibility of policy approvals and request status.

Insurers can see their systems functioning better with scalability to manage large volumes of policies. You can seamlessly plan and design, code, review, test, and deploy applications frequently. As automation is embedded as part of every sprint and code release, you can have a screen-to-screen quality, foster greater transparency, and performance.


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Kevin Paul