How efficient is your employee onboarding process? New Employee Onboarding is made simple with ServiceNow HR onboarding solutions and its state-of-the art HRSD tools.

In 2022, talent scarcity and high turnover are among a business’ biggest challenges. So, retaining talented employees from the get-go is crucial. Enterprises with an effective onboarding process improve new hire retention by 82% and productivity by over 70%, the Brandon Hall Group found. On the other hand, only 12% of employees surveyed by Gallup strongly agreed that their employer did a great job of onboarding new hires. Challenges in the onboarding process include:

  • Complicated workflows based on multiple spreadsheets
  • Large amount of paperwork
  • Poor coordination between departments
  • Manual task management
  • Manual data entry in multiple applications
  • Repetitive applications

ServiceNow ensures a seamless onboarding experience by automating repetitive tasks and improving transparency. ServiceNow enterprise onboarding and transitions has many stakeholders like HR, project sponsor, IT and finance. To understand the nuances of new hire onboarding in ServiceNow HRSD, it is important to know the onboarding maturity model, which can help streamline the process.

ServiceNow CSM

ServiceNow Employee Onboarding Maturity Model: Where do you stand?

For a hassle-free New Employee Onboarding (NEO) experience, it is important to understand where your enterprise stands on the ServiceNow Employee Onboarding Maturity Model. Onboarding is the first contact a new hire has with the company as an employee so smooth onboarding experience is essential. When a new employee joins a company, they go through a lot of paperwork that, when performed manually, can take at least two weeks. Even after the initial onboarding, the new employee could still be asked for other documentation later. This kind of drawn-out manual onboarding affects the image of the enterprise as an employee-friendly firm.

To unlock efficient NEO experiences, enterprises must first check which level of the maturity model they are on:

Foundational: By coordinating onboarding activities, an enterprise gets the most out of well-defined fulfillment processes. IT requests are created to manually support processes and HR cases to manually manage all onboarding activities.

Single Destination: Accelerate productivity and improve visibility into the status of onboarding activities to all stakeholders with a single starting point and consistent workflows for all processes.

Optimization: With real-time reporting dashboards and operational metrics, businesses can track trends to identify bottlenecks and inefficiencies. Automating IT catalogs and other manual activities free departments to concentrate on other important tasks.

Digitization: Companies can generate pre-populated PDFs, digitize forms for consistency and reduce manual routing and delivery of paper documents, increasing compliance reporting and reducing manual data entry.

Unified UI: At this level of the maturity model, companies build bi-directional integrations with external systems to create a single end-to-end experience for all onboarding stakeholders and eliminate manual data entry.

ServiceNow HRSD for effective onboarding

ServiceNow HRSD enhances employee experience with flexible workflows that offer unique first interactions to the new hire. It promises end-to-end visibility and offers step-by-step guidance to employers and hiring managers on completing onboarding activities efficiently and quickly. New employees can also complete the onboarding process on-the-go with the Now Mobile app.

With the Rome release, ServiceNow integrated its Mobile HR onboarding app with its Now Mobile app for HR Service Delivery so all HR services can be accessed in one place. The app is equipped with all employee-related information and digitizes workflows. It expedites all onboarding tasks and automatically provides a checklist of everything a new hire must complete, including ordering a computer, reviewing and signing forms, getting a user ID and other accesses. This helps employees be productive right from day one. It cuts down a typical two-week process to a day or two. Remote employees can easily complete the onboarding process even before they get their work laptops. Thanks to the app, their work device is also set up and integrated with the app before it arrives.

If you are a ServiceNow customer, our experts can help you implement ServiceNow Now Mobile app for HR Service Delivery. If you are new to ServiceNow, Aspire Systems can help you with ServiceNow implementation. Read this whitepaper on Aspire’s Implementation Maturity Model (AIMM) to know how you can easily meet your ITSM, ITOM, and ITBM requirements with ServiceNow.