Industries such as education, travel and hospitality, healthcare, and retail are being controlled and reshaped by digitalization. However, the insurance industry has traditionally lagged in this arena. It’s no surprise that according to research conducted…
Uber thought long and hard about the one actor it could reimagine to deliver the customer a simple, comfortable ride: the licensed taxi driver. Uber didn’t disrupt the product – i.e. the car. Uber simply reimagined the driver experience…
2015 brought alarming news for the insurance industry with record-breaking drops in customer experience satisfaction. In an increasingly commoditized market, insurance companies need to fast realize that customer experience is one of the most important…