All posts by Finny.Chellakumar

From Analogue to Digital: Constant Experiences for better Customer Satisfaction

Let me quickly define Analogue in the context it is written. I define it as the well-oiled system already in place that is currently engaging customers. It could be your help desk services, your in-store…

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CX-Disgust to Delight through Digitization

Wikipedia defines Customer Experience (CX) as the product of interaction between an organization and a customer over the duration of their relationship that includes a customer’s attraction, awareness, discovery, cultivation, advocacy and purchase and use of a…

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Bridging the Doctor – Patient Gap through Social Media

The whole world is at buzz with being connected and the world becoming small enough where a shout from one end of the earth can be heard on the other side. It’s a world where…

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IT that won’t work in Hospitals

Some time back I was working in one of the biggest Healthcare product development company which then owned close to 70 products catering to various disciplines within the hospital operations both Clinical and administrative. I…

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7 Must have Mhealth Apps

The beginning of a new year always inevitably leads to a lot of predictions, Predictions like the world is coming to an end this year to predictions in form of resolution, Few believable, few outrageously…

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