ServiceNow Paris release’s new features and integrations enhance process facilitation and cross-team collaboration. The upgrades are a direct response to the burgeoning need for speed and agility amid an ever-changing business environment. The Paris release provides new services and upgrades to ServiceNow HR service delivery that are powered by embedded analytics, artificial intelligence and seamless workflows.
ServiceNow HRSD improves employee experience by automating everyday tasks, helping HR professionals deliver superior service to employees. From employees raising HR-related requests to HR staff working on various cases and the leadership monitoring the overall progress of the department, upgrades in the ServiceNow Paris release cover all stakeholders. In terms of HRSD, the Paris release has paved the way for users to adopt agile working models and greater integration while increasing productivity.
Upgrades to ServiceNow HR Service Delivery
With the improvements to ServiceNow HR service delivery, companies can use a single platform to optimize efforts and resources to deliver the right employee experience. User-friendly and consistent workflows and self-service capabilities help employees navigate difficult issues and resolve them at ease and also improve HR agents’ response and resolution time.
HR Agent Workspace: With the Paris release, HR agents get an easy-to-use agent workspace, which provides agents with information on the cases assigned to them and also prioritizes cases for agents. ServiceNow walks agent through the case fulfillment process with AI-driven recommendations.
HR Predictive Intelligence Workbench: Pre-built use case templates allow businesses to create intelligent HR processes using predictive machine learning and improves efficiency.
Case and Knowledge Management: ServiceNow HR case management now allows standardization of documentation, interaction and fulfillment of employee requests, ensuring quality service delivery every time.
Predictive Intelligence for HR Service Delivery: Intelligent workflows enhanced by machine learning and predictive intelligence automatically assign cases to the relevant team and agent, leading to faster issue resolution. ServiceNow’s powerful virtual agent uses natural language understanding to resolve and route cases quickly.
Campaign Builder: With a simple drag-and-drop UI, the HR department can easily schedule and deliver content for targeted communications and campaigns.
Employee Service Center: Employees can access a single and unified portal that houses all necessary information and services.
Employee Onboarding and Transitions: ServiceNow Paris release automates onboarding and other employee transitions across multiple departments. This improves employee satisfaction and increases the HR department’s efficiency. Businesses can further simplify employee onboarding by integrating ServiceNow with Azure and Active Directory.
Benefits of ServiceNow HRSD
With its combination of knowledge management, workflow capabilities, artificial intelligence, automation and low-code/no-code configurations, ServiceNow HRSD improves HR agent productivity with simplified processes that optimize efficiency. Through ServiceNow HRSD, it is easy for employees to access all HR services on one portal. It simultaneously increases HR productivity and efficiency.
Along with optimized service delivery, ServiceNow HR service delivery organizes employee interactions in a structured and efficient manner. It replaces manual and siloed processes with cross-functional digital workflows for better employee interactions.
ServiceNow’s self-service capabilities improve employee productivity. Standardized workflows provide employees an identical service experience from each department. ServiceNow’s virtual agents are bolstered with AI and Predictive Intelligence and an extensive knowledge bank. Hence, the employee’s journey from raising a query with the chatbot and reaching the suggested workflow or knowledge article is seamless. The AI takes care of frequently asked questions, directing the employee to the right resource and freeing up the HR department from dealing with repetitive issues.
Another major advantage is ServiceNow’s easy configurability as it is a low-code/no-code platform. Even those with little to no programming knowledge can easily manage their ServiceNow instance, creating applications and workflows at ease.
If you are planning to upgrade from earlier version of ServiceNow HRSD to the Paris release, the platform provides an upgrade kit and Aspire Sytems can take you through the upgrade successfully with ServiceNow Automated Test Framework. Read this case study to know more about how Aspire Systems helped a Finnish pulp and paper manufacturer reduce manpower by 50% and save time by 64% with the implementation of ServiceNow Automated Test Framework.
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